5955 Ponderosa Pine Trail Memphis, TN 38115·Phone: (901) 262-3378 (901) 546-0679 firstname.lastname@example.org
Customer service professional seeking a position where my progressive experience and skills will enhance operational effectiveness.
National Safety Associates (N.S.A.)
Customer Care Representative/Customer Care Trainer Schedule and instruct classroom training for customer care representatives Responsible for communicating training statistics to management Successfully respond to high volume customer and distributor inquiries Resolve customer discrepancies in a timely and professional manner
Brother International Corporation
Customer Service Representative Provided customer support by performing troubleshooting to identify and repair machine malfunctions Placed direct entry credit card orders for parts and accessories Increased service and sales by offering customers local authorized service centers and dealer locations for repairs and purchases
Peach Tree Bancard Corporation
Customer Service Trainer Instructed training sessions for Customer Service Representatives Provided feedback to management team regarding individual and group training results Balanced daily departmental transactions Assisted merchants by authorizing credit card purchases, placing supply orders, and troubleshooting terminal problems
Sales Associate Conducted outbound calls in order to market long distance service to residential accounts throughout the United States Responded to inbound sales inquiries for special client accounts including Mercedes Benz and Apple Computer
Microsoft Word Microsoft Outlook AS400 Education
Booker T. Washington High School
*References Available Upon Request*
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