customer service

5955 Ponderosa Pine Trail Memphis, TN 38115·Phone: (901) 262-3378  (901) 546-0679  m2012.edwards@yahoo.com

 

Margarette Edwards

Objective

Customer service professional seeking a position where my progressive experience and skills will enhance operational effectiveness.

Experience

2000-2012

National Safety Associates (N.S.A.)

Collierville, TN

Customer Care Representative/Customer Care Trainer

  • Schedule and instruct classroom training for customer care representatives
  • Responsible for communicating training statistics to management
  • Successfully respond to high volume customer and distributor inquiries
  • Resolve customer discrepancies in a timely and professional manner

 

1992-1999

Brother International Corporation

Bartlett, TN

Customer Service Representative

  • Provided customer support by performing troubleshooting to identify and repair machine malfunctions
  • Placed direct entry credit card orders for parts and accessories
  • Increased service and sales by offering customers local authorized service centers and dealer locations for repairs and purchases

 

1990-1992

Peach Tree Bancard Corporation

Memphis, TN

Customer Service Trainer

  • Instructed training sessions for Customer Service Representatives
  • Provided feedback to management team regarding individual and group training results
  • Balanced daily departmental transactions
  • Assisted merchants by authorizing credit card purchases, placing supply orders, and troubleshooting terminal problems

 

1989-1990

Telecom*USA Direct

Memphis, TN

Sales Associate

  • Conducted outbound calls in order to market long distance service to residential accounts throughout the United States
  • Responded to inbound sales inquiries for special client accounts including Mercedes Benz and Apple Computer

 

Computer Applications

  • Microsoft Word
  • Microsoft Outlook
  • AS400

Education

1974

Booker T. Washington High School

Memphis, TN

*References Available Upon Request*

 

  • ID#: 87219
  • Location: Memphis, TN , 38115

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