Medical Records Clerk/ Customer Service
Paris N. Wilborn
1848 McMillan St., Memphis, TN 38106
Email Address: firstname.lastname@example.org (901) 859-9541
OBJECTIVE: To be given an opportunity to utilize my management, sales, training & customer service skills in a progressive organization with opportunities for advancement.
South Side High School- Diploma-May 1999
Hi-Tech Institute of Technology-March 2005 -Sept. 2006
July 2012 - Oct 2013: TOTAL EYE CARE, MEMPHIS, TN Medical Records Clerk: Prepared new patient medical charts on a daily basis, entering all medical and personal information electronically as well as scanning all pertinent referrals, letters from referring physicians, etc. into the electronic portion of the record. This office was in the process of converting paper charts to electronic records. I also pulled medical insurances on all patients, assisted with check in and check out as well as the answering of a multiline phone system, making appointments, directing calls, taking messages, etc. I was responsible for making sure that all medical records were refilled at the end of each day.
Jan 2009 - Sept. 2009: BENCHMARK HOTEL, MEMPHIS, TN Night Auditor: Collected Accounts Receivable/Accounts Payable. I was responsible for the daily work reports for each shift, making sure each guest folio account was correct. I ensured the money collected daily equaled the amount collected using the Guest Ledger Balance sheet.
May 2007 - Sept. 2008: BROTHERS INTERNATIONAL, BARTLETT, TN Software/Hardware IT Tech: duties included assisting the customer in the installation of software/hardware & troubleshooting any technical issues. I’m trained in Local, Wireless & HL Printers & DCP machines. I assisted with TCP/IP & Secure FTP Communications. I also configured the units to work with all Operating Systems as well as assisted in the Driver installations.
Sept. 2004 - May 2006: SITEL (MANPOWER STAFFING), MEMPHIS, TN Team Member: I supervised a staff of 15-25 customer service reps., performed weekly performance enhancement training and managed daily performances. I also assisted the Training Dept. with the new hiring of 700 Medicare/Medicaid CSR’s.