customer service, educator, training consultant,

Cassandra Holbrook

1085 Forrest Ave. â— Memphis, TN 38105 â— Phone: 901-337-2219 â— E-Mail:



Seeking an educational or customer service position that will utilize training, collaborating, relationship-building, and leadership skills 


Knowledgeable of learning theories and how to relate them and use them in everyday practices

Ability to create and complete assessment and evaluation strategies

Capable of creating and developing appropriate curriculum for learners

Able to construct learning goals and objectives

Knowledgeable of new technical advancements enhancing learning and education

Capable of applying learning theories to real life situations, helping learners gain knowledge

Able to provide support to new trainees through mentoring, observation, and feedback

Knowledgeable and capable of completing performance and gap analysis

Able to use technology to educate, assess, and communicate with learners

Excellent customer service and multi-tasking skills



Master of Education 2014

American InterContinental University Schaumburg, IL

Specialization: Adult Education and Training

Relevant Coursework:


Applying Learning Theories

Integrative Design and Evaluation

Analysis, Assessment, and Technology

The Art and Science of Learning

Designing Instruction for Adult Learners

Facilitating and Assessing Adult Learning

Characteristics of Adult Learners

Mastery in Educational Specialty



Bachelor of Professional Studies 2012

The University of Memphis Memphis, TN

Major: Organizational Leadership



(Internship :staff coordinator 2011 - 2012) 

Boys and Girls Clubs of America, Samelson Boys and Girls Club Memphis, TN

Assisted students with homework assignments, art activities, and computers

Played games with students, ensuring safety

Answered telephones, filed customer paperwork, updated customer database, and answered questions from general public


(Classroom Volunteer 2004)

Junior Achievement Memphis, TN

Educated fourth grade learners about the community and community services.


(Work Study 2004)

Mt. Zion Daycare Memphis, TN

Assisted Lead Teachers with children ages 3- 5 years of age

Participated and assisted in basic learning activities (alphabets, numbers, colors, and etc.)

Interacted with children during recess

Observed, and evaluated learning of each child/learner

Helped serve meals




Deli/Salad Bar Clerk

 Memphis, TN 2011 - Present



Deli/Lead Salad Bar Clerk 

Memphis, TN 2004 - 2011


TJ Max

Fitting Room Attendant/Cashier

  Memphis, TN 2004

  • ID#: 86295
  • Location: Memphis, TN , 38105

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