customer service

 


 

Linece
  Rucker


 

 

1505 Dewees
  Drive, Memphis, TN  38116


 

 

901.303.7396/
  901.378.5296


 

 

rlinece@yahoo.com


 

 

DEDICATED, DEPENDABLE, AND EXPERIENCED CUSTOMER
  SERVICE PROFESSIONAL


 

 


 

 

Profile


 

 
  • Committed to continual learning and development

    •   Passionate
        about customer service and excellence

    •   Skilled in all
        aspects of front office administration with detailed training in Billing,
        Coding, Records, and Accounting

    •   Microsoft
        Office proficiency

    •   Excellent
        communication skills

    •   Works well
        under pressure

    •   Deadline
        Oriented

    •   Team oriented
    • Increased customer base by 50% in a small business
        venture

      •   100% accuracy
          in audits and reviews for cash and billing transactions

      •   Perfect
          attendance, President’s List, and 4.0 GPA at Remington College

      •   100% on time
          performance for Kelly Services

 
 
 
 
 
 
 
 

 

Synopsis of Achievements


 

 
 
 
 
 

 


 

 

Employment


 

 

Kelly
  Services, Memphis, TN                        2013 - Present


 

 

 


 

 

Versatile Temporary Employee


 

  •   Factory
      assembly and quality testing positions

  •   Perfect
      attendance

  •   Personally
      requested by clients for key roles

 
 
 

 


 

 

 


 

 

 


 

 

Colonial
  Life Insurance, Memphis, TN        
  2010 - 2013


 

 

 


 

 

 


 

 

Sales and Customer Service


 
  • Policy advice and sales
  • Customer service inquiries
  • Problem resolution

 
 
 

 


 

TBD, Memphis, TN            
                            2008 -
  2009


 

Dispatcher


 

  •   Managed scheduling for 10 drivers

  •   Responsible for all logs and records

 
 

 


 

Dodge’s Store, Memphis,
  TN                          2004 - 2007


 

Money Center Manager


 
  • Accountable for all Money Center and Western Union
      transactions
  • 100% accuracy in records and audits
  • Assisted in all other store operations as needed

 
 
 

 


 

Hollywood Casino, Robinsville,
  MS                  2000 - 2004


 

Games Attendant


 
  • Customer services to guests
  • Accountable for receipts and records on machines

 
 

 


 

 


 

 


 

Harrah’s Casino, Robinsville,
  MS                  1998 - 2000


 

Security Officer and Dispatcher


 
  • Security for Main Entrances and Gaming Floor
  • Customer services to guests
  • Scheduling and dispatching of security officers

 
 
 

 


 

 


 

 


 

 

 


 

 

Education


 

 

Remington
  College, Memphis, TN             
  2009 - 2010


 

 

 


 

 

 


 

 

Diploma: Medical
  Billing and Coding Program


 
  • President’s List, 4.0 GPA, Perfect Attendance

 

 


 

Delta Technical College, Memphis, TN           
  2008


 

Diploma: Massage
  Therapy


 

 


 

Adelphi Business School, Memphis, TN         
   2008


 

Certificate:
  Accounting


 

 


 

 


 

 

 


 

 

References Furnished Upon Request


 

 
 
  • ID#: 85347
  • Location: Memphis, TN , 38116

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