Warehouse

Lakeisha Charnel Briggs

2873 Club House Dr

Memphis, TN 38115

H: 901-382-8003

lakeishacharnelbriggs@aol.com

 

Objective                                                  

 

A quick learner who is physically fit and has the strength and stamina required to lift high-value, sensitive and fragile goods in and out of a warehouse. I am committed to safety and able to maintain a clean and safe work environment. I have the ability to prioritize and work effectively in a team environment as well as independently. I am currently looking for a warehouse position with a company that wants to attract and retain the best talent.

 

Skilled Customer Service Professional committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful Service Professional who consistently meets and exceeds productivity goals and maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase loyalty.

 

Highlights

·         Advanced clerical knowledge               Critical thinker 

·         Meticulous; attention to detail                   Excellent communication skills

·         HIPPA compliance                               Strong interpersonal skills

 

Experience

 

            April 2008           Cleo Packaging

                 to             Machine Operator (Jumbo Dept.) QA 

              December 2011      Ran three machines daily; loaded and unloaded items; Checked operator check sheets; wrote down correct UPC codes; inspect paper for correct ink, print, color, plastic, and UPC codes; experience with RF Scanner.

 

 

 

February 2008      ServiceMaster

       to                   Customer Support Specialist 

 

February 2013      Provided accurate and appropriate information in response to customer

                              inquiries. Demonstrated mastery of customer service call script within

                              specified timeframes. Addressed customer service inquiries in a timely

                              and accurate fashion. Worked with upper management to ensure

                              appropriate changes were made to improve customer satisfaction. Built

                              customer loyalty by placing follow-up calls for customers who

                              reported product issues.

 

 

 

 

 

March 2006         Braun Research, Inc.

     to        Team Leader/Manager

 

January 2008       Properly directed inbound calls in phone queues to improve call flow.

                            Led a team of customer service representatives to increase service

                            center profitability. Assisted with the development of the call center’s

                            operations, quality and training processes. Trained new employees and

                            staff on how to improve customer interactions.

 

 

 

 

 

 

   June 2005             Sitel, Inc.

to                     Customer Service

   May 2006         Built customer loyalty by placing follow-up calls for customers who reported product issues. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Addressed customer service inquiries in a timely and accurate fashion.

 

                           Education   

 

          1998-Graduated

              Raleigh Egypt High School

 

 

 

 

 

 

 

 

  • ID#: 83467
  • Location: Memphis, TN , 38115

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