Lakeisha Charnel Briggs
2873 Club House Dr
Memphis, TN 38115
A quick learner who is physically fit and has the strength and stamina required to lift high-value, sensitive and fragile goods in and out of a warehouse. I am committed to safety and able to maintain a clean and safe work environment. I have the ability to prioritize and work effectively in a team environment as well as independently. I am currently looking for a warehouse position with a company that wants to attract and retain the best talent.
Skilled Customer Service Professional committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful Service Professional who consistently meets and exceeds productivity goals and maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase loyalty.
· Advanced clerical knowledge Critical thinker
· Meticulous; attention to detail Excellent communication skills
· HIPPA compliance Strong interpersonal skills
April 2008 Cleo Packaging
to Machine Operator (Jumbo Dept.) QA
December 2011 Ran three machines daily; loaded and unloaded items; Checked operator check sheets; wrote down correct UPC codes; inspect paper for correct ink, print, color, plastic, and UPC codes; experience with RF Scanner.
February 2008 ServiceMaster
to Customer Support Specialist
February 2013 Provided accurate and appropriate information in response to customer
inquiries. Demonstrated mastery of customer service call script within
specified timeframes. Addressed customer service inquiries in a timely
and accurate fashion. Worked with upper management to ensure
appropriate changes were made to improve customer satisfaction. Built
customer loyalty by placing follow-up calls for customers who
reported product issues.
March 2006 Braun Research, Inc.
to Team Leader/Manager
January 2008 Properly directed inbound calls in phone queues to improve call flow.
Led a team of customer service representatives to increase service
center profitability. Assisted with the development of the call center’s
operations, quality and training processes. Trained new employees and
staff on how to improve customer interactions.
June 2005 Sitel, Inc.
to Customer Service
May 2006 Built customer loyalty by placing follow-up calls for customers who reported product issues. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Addressed customer service inquiries in a timely and accurate fashion.
Raleigh Egypt High School