Experienced Customer Service Representative

VALERIE L. BROWN

 111 South Highland St., PMB 261 Memphis, TN 38111/Cell: 205-908-3299/E-Mail: vlbrown2@memphis.edu

 CAREER OVERVIEW

I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

I am an enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. I seek to find full time career with an excellent company with a top notch reputation. I aspire to work in an environment where I can use my advanced interpersonal and computer skills to participate in your company's success where loyalty and longevity are rewarded.

 CORE STRENGTHS

  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Energetic work attitude

SKILLS SET

Customer Assistance

  • Assisted customers over the phone regarding store operations, product, promotions and orders

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members' information

WORK EXPERIENCE

November 2013 to December 2013                                                        Aerotek Staffing, Memphis, TN

Patient Care Associate   

  • Trained for position to process pharmacy claims for Accredo Pharmacy

December 2012 to October 2013                                                                                 Answering Advantage, Memphis, TN

Telephone Operator   

  • Answer phone at call center for various businesses
  • Worked under strict deadlines and responded to service requests and emergency call-outs
  • Using the Startel computer system
  • Recipient of the ATSI award and bonus

October 2011 to November 2012                                                                                 Jefferson County Medical Society, Birmingham, AL

Telephone Operator   

  • Answered phones at medical answering service
  • Worked under strict deadlines and responded to service requests and emergency call-outs
  • Used Pinnacle computer system
  • Recipient of the ATSI award and bonus

January 2011 to May 2011                                                                         Miles College, Fairfield, AL

Student Intern for Miles College Writing Lab   

  • Consulted with students regarding proofread and edit written compositions
  • Coordinated student schedules with my own to collaborate with their grammatical improvement

July 2008 to August 2009                                                                           Anniston Limousine, Inc., Anniston, AL

Bus Driver   

  • Drove construction shuttle for workers in Tuscaloosa, Alabama daily.
  • Coordinated and communicated with other drivers to ensure shift coverage

February 2005 to July 2008                                                                       Alabama Limousine, Inc Birmingham, AL

Bus Driver/Charter Sales Department   

  • Drove bus for as relief driver on 33-, 49- and 55-passenger buses
  • Assisted the Charter department assisting with calculating and distributing bus quotes, data entry of travel information and general office tasks

December 2006 to January 2008                                                                                 Sitel Corporation, Birmingham, AL

Customer Service Representative   

  • Answered phones in high volume call center environment assisting Verizon Wireless customers
  • Assisted customers with billing and servicing  matters

August 2004 to February 2005                                                                 School Transportation Solutions, Birmingham, AL

Bus Driver   

  • Drove school bus for children with special needs according to State of Alabama regulations

 March 2004 to July 2004                                                                            Schneider National Inc, Green Bay, WI

Bus Driver   

  • Trained for Commercial Driver's License and learned to drive tractor trailers

 September 2003 to January 2004                                                           Kelly Services, Birmingham, AL

Customer Service Representative  

  • Answered calls for  Charter Communications to service their customers with billing and services
  • Answered calls in high call volume environment

June 2003 to September 2003                                                                 Liberty Financial Services, Birmingham, AL

Customer Service Representative  

  • Placed outbound calls regarding debt relief program

October 2002 to May 2003                                                                         Public Storage, Birmingham, AL

Relief Property Manager   

  • Supplied off day back up for on-site Property Managers
  • Serviced customers with initiating leases, selling products and making collection calls

July 2002 to May 2003                                                                                Signius Communications, Birmingham, AL

Telephone Service Operator   

  • Worked under strict deadlines and responded to service requests and emergency call-outs
  • Answered calls for customers of various companies
  • Used Startel computer system

August 1996 to May 2002                                                                           Mutual of Omaha Insurance Company, Albany, AL

Agency Business Administrator

  • Acted as Sole clerical support for satellite insurance office.
  • Responsible for running reports, processing applications, policy distribution.
  • Provided  general gate keeping and answered questions for prospective customers

October 2000 to March 2002                                                                    AA Answerphone, Inc., Albany, NY

Telephone Service Operator   

  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Answered calls for customers of various companies and dispatched on call assistance when necessary.
  • Used the Pinnacle computer system

EDUCATIONAL BACKGROUND

2014           The University of Memphis, Memphis, TN

                    Certificate African American Literature

                   Graduate coursework in African American Literature. 

 

2012           Miles College, Fairfield, Alabama

                    Bachelor of Arts English

                    Undergraduate coursework included composition and literature.

 

PROFESSIONAL AFFILIATIONS

College Language Association                                            Present

 

Sigma Tau Delta                                                                       Present

Alpha Lambda Mu Chapter                               

 

  • ID#: 82933
  • Location: Memphis, TN , 38111

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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