Cassandra Phillips-Dixon 1590 Haywood Memphis,TN. 38127 901-257-5483 901-692-6318 770-693-9868 firstname.lastname@example.org email@example.com Objective â€“ A position of customer service or management that is seeking an extraordinary record of generating great customer service, exceeding targets and enthusiastic customer relations. Education and Training University Of Phoenix â€“ Associates of Foundations of Business Degree Art and Sciences- Southwest Community College -2005 Cosmetology -Southern Institute Of Cosmetology License â€“ 2004 Nursing -Shelby State Community College- Associates of Arts- 1999- 2000 Student- Graduate Booker T. Washington High School Class of 1999 Awards and Commendations High School Diploma Scholarship from Chicago Alumni Shelby State Community College Ambassador Scholarship Federal TSAC Outstanding Award Other Experience Value City Department Store (closed for business) 6515 Winchester Rd. 901-369-1109 Memphis, Tenn. 38115 Customer Service/ cashier (2001 -2004)Â Federal Express Hub 2006 Corporate Memphis, Tenn. 38116 Check/ Sorter (Rewrap Team) to (2006-2008) Material Handler (2004 -2008) Achievements Most Improved Award-2008 Store of the Month Nov/2008 Store of the Year/2008 Store of the Month/ March 2011 Professional Experience Quik Lend, Inc. Approved Cash Advance Memphis, Tenn. 38116 Process loans to all qualified customers in which were included check advances, and title loans. The staff and I and as management prepared income tax returns, contract administration, administrative duties, used collection problem solving on customers with past due accounts , market products to each and every customer, maintain company loan balances of over $95,000 for the location. Cash handling in the store location of over $15,000.00. â€¢ Dedication to high quality customer service delivery and integrity through proven client and customer relationships â€¢ Highly effective with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes â€¢ Keep records and prepare accurate and timely feedback / reports as required â€¢ Ability to work in a team-oriented management environment while focused on results â€¢ Ability to deal with internal and external customers and perform multiple tasks simultaneously in a timely and professional manner. â€¢ Maintain confidentiality of all information and data â€¢ Establish marketing strategies that included business partners in the community and with most web searches. Store Manager and Loan Officer (2008-2012), Assistant Mgr. (2007-2008), Tax Preparer (2009 -2012) Background Experience: â€¢ Customer Service 16 years â€¢ 32 wpm, filing in alphabetical and alphabetically â€¢ 10- key â€¢ Oral and written communication skills â€¢ Proficient in web-based applications, computer systems and programs (Microsoft Word, Excel and PowerPoint), to effectively edit and create reports, database entries and presentation materials.Â (Career Summary) A position of cusomer service or management that is seeking someone that has an extraordinary record of generating new accounts. I am capable of exceeding targets and enthusiastic customer. Highly motivated, self- starter, and assertive financial service banking manager with 5 years of experience in collections, marketing strategies, and customer services as well tax preparation and check cashing. I am especially skilled at building effective, productive working relationships with staff, external and internal customer relations. My performances included excellence in management, problem solving and public relations skills, I am seeking a not so challenging position in the asking position and that it offers extensive contact with the public internal and external. References: Eric Dixon -1480 Flamingo 404-642-6350Â Daphne Gamble- Jackson, Tenn. 1-731-343-0893 Irene Dixon- 1480 Flamingo -901-690-7522 Sherita Jones Memphis, TN. 38141 901-490-8461 Cassandra P.