Medical Receptionist

Trinna Diann Bracy

5457 Sungrove Circle North

Bartlett, Tn 38135

901/381.7599  901/314.9871  901/736.6954

 

Career Objective

 To obtain a position in which my experience, skills, and initiative are valued 

 

 Work Experience

 

Shelby Residential and Vocational Services (SRVS), Memphis TN

September 2012 – Present

 

Quality Assurance Monitor

  • Perform announced and unannounced site visits at all residential locations to ensure environmental safety and sanitation
  • Monitor the activities and interactions of individuals and staff at all residential locations
  • Use an extensive checklist during site visits to provide written copies of the results to the appropriate residential staff
  • Perform follow-up visits to inspect noted deficiencies for corrective actions
  • Provide redirection and correction of any observed performance not in compliance with SRVS/State/Federal guidelines
  • Track the receipt of monthly Safety and Sanitation Reports and ensure information is correct
  • Gather information and assist with yearly external surveys
  • Facilitate orientation classes about the Q.A. process
  • Submit reports to the Community Living Directors, Community Living Managers, Community Living Quality Coordinator, and Q.A. Manager on a weekly basis
  • Perform all duties within the framework of corporate policies and procedures and departmental guidelines

 

 

March of Dimes Community Voice

September 2008 - May 28, 2010 (grant position ended)

 

Bookkeeper/Administrative Assistant

  • Answer multi-line phone (take message, assist callers, direct calls)
  • Complete account payable/receivable billing; Bookkeeping
  • Assist in managing/tracking the yearly budget
  • Manage departmental calendar
  • Order all supplies/materials
  • Schedule appointments for Project Director (work, classes, business) 
  • Update and distribute forms needed for documentation in training sessions and other special events
  • Distribute mail, messages, and correspondence accurately and efficiently 
  • Handle clerical duties including typing, filing, and faxing
  • Assist department Project Director and Outreach Specialist in daily operations
  • Assume additional responsibilities as warranted

 

 

Shelby Residential and Vocational Services (SRVS), Memphis TN

April 2006 - September 2008

 

Secretary Community Living II (April 2006 - September 2008)       

  • Complete departmental billing and payroll
  • Manage departmental calendar
  • Schedule appointments for recipients (medical, work, classes, business) 
  • Update and distribute forms needed for documentation in the residential sites
  • Distribute mail, messages, and correspondence accurately and efficiently 
  • Handle clerical duties including typing, filing, and faxing
  • Assist department Directors and Residential Support Managers in daily operations
  • Assume additional responsibilities as warranted

 

Site Manager (February 2004 - April 2006)          

  • Assist client(s) in home setting
  • Conduct certified medication administration
  • Ensure that all physician appointments are kept; Plan, transport, and supervise community

      outings for mentally delayed and/or handicapped clients 

  • Ensure adequate staffing ratio.  Monitor employees work hours. 
  • Handle all personal and/or medical shopping/transactions for patients 
  • Maintain staff training and review/update annually
  • Complete employee annual evaluations
  • Order supplies and equipment application to position
  • Review and distribute updated information to staff 
  • Maintain a safe and positive work environment 

 

Monitor (March 2003 - January 2004)                             

  • Assist client(s) in home setting; Conduct certified medication administration
  • Ensure that all physician appointments are kept; Plan, transport, and supervise community

       outings for mentally delayed and/or handicapped clients

 

 

Internal Revenue Service, Memphis TN

January 2002 - August 2002 (seasonal)  

 

Contact Representative

  • Complete adjustments to taxpayer accounts, amended returns, earned income credit notices, duplicate filing, and balance due accounts 
  • Update name control, filing status, and exemptions

 

 

Podiatry Centers of Memphis-Bartlett, Memphis TN

December 1999 - January 2002

 

Medical Front Office Manager

  • Schedule appointments and/or surgery for patients, physicians, and consults
  • Greet, register, and discharge patients
  • Acquire pre-certification for all surgical procedures, prescriptions, and outpatient tests 
  • Update and document credentials for physicians
  • Researching ICD9 and diagnosis codes for medical billing submission
  • Submit Medical billing   
  • Complete Medical Leave Forms for patients
  • Submit medical records to State of Tennessee (Disability Determination Section) and requesting physicians
  • Provide laboratory information to medical assistants
  • Arrange, sort and file charts and other patient information
  • Collect payments on accounts
  • Maintain current billing information on all patients
  • Answer busy multi-line phones
  • Order and stock supplies

 

 

Memphis Police Department / Robbery Bureau, Memphis TN

September 1999 - December 1999

 

Investigative Transcriptionist

  • Receive and transcribe statements of victims and/or defendants
  • Assemble Dictaphone statements, including transcription and documentation
  • Answer busy, multi-line phones; Collect and distribute messages and correspondence for all

      department officers

  • Perform additional assignments as needed

 

 

 

Memphis Pathology Lab/Baptist Regional Laboratory, Memphis TN

September 1993 - March 1999

 

Supervisor (May 1996 - March 1999)

  • Facilitate work flow
  • Troubleshoot issues and/or conflicts (Employees, clients, vendors, etc.)
  • Develop Employee work schedules; Process timecards. 
  • Update staff and clients regarding insurance and test changes
  • Accept after-hours Customer Service calls
  • Distribute laboratory results to appropriate individuals
  • Enter new patient demographic information into system
  • Check/track supply order invoices

 

Medical Biller/Coder (September 1993 - May 1996)

  • Input patient demographics
  • Input physician demographics
  • Research and input ICD9 codes and diagnostic codes for medical/patient billing submission
  • Input lab codes
  • Enter and verify insurance information
  • Complete and submit medical/patient billing

 

 

Education                                Southside High School, Memphis TN

                                                May 1979, Diploma

 

                                                Memphis State University, Memphis TN

                                                1979 to 1981, Major: Business Administration

 

Additional Information 

 

Skills

 

  • Proven ability to work with staff and senior management
  • Excellent listening and communication skills
  • Extensive experience in computer operations (Microsoft Office, E-mail, etc.) 
  • ID#: 74913
  • Location: Memphis, TN , 38135

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