Patient Access Representative


866 Craft Road

Memphis, TN  38116

(901) 346-9675



Experienced leader with 30 years in Finance, Collections and Human Resources excellent track record in customer service as well as managing & motivating employees.  Looking to secure a position with an organization offering the opportunity for further growth and advancement. 





NYKS SERVICES (NYK Line)                                                                                         2010 – present

Account Receivable Representative


  • Scan and reprint invoices as needed for customers
  • Contact customers and provide a statement as requested
  • Determine and resolve the issue at hand, escalate to management if needed
  • Follow up on all outstanding receivable accounts by telephone or written correspondence
  • Research and make analysis of all AR issues on disputed invoices 
  • Maintain effective collection activity by NYKS procedures
  • Handled complex delinquent issues that required unique and innovative solutions



DARBY DENTAL SUPPLY                                                                                               2008 - 2010        

Account Receivable Representative


  • Re-bill and reprint invoices as needed
  • Maintain accurate and complete documentation in accounts (i.e. claimant interactions, telephone calls, correspondence).  
  • Set up payment plans by getting credit card information and or checking account information and processing on date given
  • Making contact with delinquent accounts and getting up to date funds
  • Make sound business judgments by policy standards regarding financial risk with clients   



THIRD PARTY SOLUTIONS                                                                                                        2005 –2008

Patient Account Specialist


  • Research account issues and make sound business judgments in harmony with policy regarding financial risk and processing of medications 
  • Interact with adjusters, employers, claimants, and pharmacists via phone   
  • Maintain accurate and complete documentation in accounts (i.e. claimant interactions, telephone calls, correspondence).  
  • Review claimants accounts in response to past due employer/carrier reports on medical and worker compensation claims
  • Re-bill and reprint invoices as needed




PHILIPS LIGHTING CO.                                                                                                   2004 – 2005

 Distribution Center Human Resources/Finance Administrator                                                                                                 

  • Handled all aspects of accounts payable and accounts receivable with vendors. 
  • Processed employment, payroll, and benefit enrollment changes and initial forms. Processed new hire packets to Corporate Human Resources on a timely manner. 
  • Maintained records of personnel transactions such as hires, promotions, transfers, performance reviews, and terminations. 
  • Assisted with recruitment efforts, candidate interviews and special projects. 
  • Created and maintained automated reports and employee files. 
  • Prepared written correspondence and notices to internal and external customers. 



GOODYEAR TIRE & RUBBER CO.                                                                                           2003 – 2004

Human Resources Administrator


  • In charge of ninety-eight stores across the country, making sure all transfers, promotions, payrolls, exits, hire packs, disability claims are correctly handled.
  • Handle salary, hourly, and retiree benefit inquiries and complaints to ensure quick, equitable, and courteous resolutions.
  • Ensured District and Store Managers followed company guidelines on all employee new hires and exits.
  • Provided expertise and support while conducting training classes for all employees regarding plan administration issues, enhancements, policies, and company guidelines.
  • Handled all processes of workmen’s compensation and unemployment claims.




INTERNATIONAL PAPER                                                                                               2000 2003

Human Resources Benefits Analyst                                                                                                      


  • Manage day-to-day issues involving employee health and group benefits plans such as medical, dental, vision, life insurance and pension for former employees and retiree’s.
  • Support the administration of the annual enrollment process.
  • Act as liaison between HR group, employees, and third party vendors to resolve benefit related problems.
  • Provide ongoing expertise and support regarding plan administration issues and enhancements.




OMNI FINANCIAL SERVICES DBA NEWCOURT FINANCIAL                                     1996 2000

Portfolio Manager Representative 


  • Effectively utilized negotiation skills to accelerate collection on delinquent accounts while investigating, identifying and evaluating disputes and other discrepancies. 
  • Handled complex delinquent issues that required unique and innovative solutions.
  • Instituted new procedure to focus on higher dollar accounts first to effectively use employees’ time and collect more money for the company.
  • Managed Atlanta portfolio which carried 2700 accounts and achieved lowest drop in delinquencies of all portfolios combined; Responsible for 3 employees with Atlanta portfolio.
  • Nominated to train new associates on collection techniques.
  • Maintained records on credit risks, delinquent accounts, incomplete files, skip traced, and updated account information.  
  • Voted Employee of the Month.



CERTIFIED COLLECTION AGENCY (CCA)                                                                       1995 1996


Account Representative 


  • Managed 750 delinquent accounts. 
  • Contacted delinquent customers and applied standard techniques on medical and other accounts while maintaining excellent customer service.    
  • Top office Achiever for Western Union quick collects for the year.
  • Commended for superior performance on performance reviews; located the most skips in the office.


Education:   Akron Buchtel High School


Professional Development:   Hower Business Management



Skills:  Microsoft Word, Excel, Windows 95/98, Windows XP, Infolease, CACS, Mainframe, Lotus Notes, CaseLink SAP, Hypertext, HRIS, Lawson, Docupro, Authoria, V-Tel, Accuterm, R-Bill and Cobra



Honors:   Manager of Month (6) times, Employee of Month, Skip Tracer of Month, Collector of month

  • ID#: 72541
  • Location: Memphis, TN , 38116

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