Customer Service



TERESA WIGGS



 



1304 S. White Station Rd.



Memphis, TN 38117



Phone: (901) 233-3768



E-Mail: moneewiggs@gmail.com



 



Professional Summary



 



Looking for an interesting position
with a growing company.



 



I am a friendly, loyal and clearly
dedicated individual who has an ambition to succeed in any given environment.
Although I have extensive experience in varies industry, I love to learn, and
am always up to a challenge whatever the situation. I get along well with
others, while also working efficiently on my own. I am seeking a position where
I can develop and excel while giving my best to an employer.



 



SUMMARY OF QUALIFICATIONS




Over 10 years of professional
experience with the public. Personable and persuasive in communicating
creatively with hundreds of customers from all cultures and economic levels.
Proven skills in solving customer 
problems. Self motivated and confident in making independent decisions.
Very well organized and able to meet deadlines. Highly adept at establishing
and enforcing efficiency and production. Able to prepare presentations, create
excel spreadsheets, and write general correspondence. Familiar with
coordinating with individuals and businesses to meet daily tasks with
outstanding customer service and communication skills. Familiar with several
types of computer programs.



 



Core Qualifications



 



Customer service expert



Strong organizational skills



Skilled multi-tasker



Proficient with Microsoft Office Quick
books, and Excel, Outlook



Meticulous attention to detail



 



Conflict resolution proficiency



Telecommunications knowledge



Strong problem solving ability



Training and development



Scheduling



 



Experience



 



August 2011 to Current



Disney Memphis, TN



Guest Service Rep 3



 



Made reasonable procedure exceptions
to accommodate unusual customer requests.



Provided accurate and appropriate
information in response to customer inquiries.



Addressed customer service inquiries
in a timely and accurate fashion.



Developed effective relationships
with all call center departments through clear communication.



Worked with upper management to
ensure appropriate changes were made to improve customer satisfaction.



Built customer loyalty by placing
follow-up calls for customers who reported product issues.



Trained staff on how to improve
customer interactions.



Facilitated information flow between
customer service, account management operations, quality assurance, training
and payroll departments to guarantee call center objectives were met.



Cross-trained and provided back-up
for other customer service representatives when needed.



Promptly responded to general
inquiries from Customers, staff, and clients via mail, e-mail and fax.



Guaranteed positive customer
experiences and resolved all customer complaints and concern via email or
phone.



Processed refunds and issued credits
for customers.



Assisted customers in finding
out-of-stock items.



Regularly sought opportunities to up
sell and add on additional merchandise.



Communicated all merchandise needs
or issues to appropriate supervisors.



 



November 2009 to November 2011



Macys Memphis, TN



Customer service/Sales



 



Maintained up-to-date knowledge of
store policies regarding payments, returns and exchanges.



Prevented store losses using
awareness, attention to detail and integrity.



Earned “Top Seller” for two
consecutive quarters.



Excelled in exceeding daily credit
card application goals.



Developed highly empathetic client
relationships and earned reputation for exceeding sales goals.



Cross-trained and provided back-up
for other customer service representatives when needed.



Responsible for ringing up customers
in a timely manner and guaranteeing high level of customer service.



Assisted customers in finding
out-of-stock items.



Recommended, selected and helped
locate merchandise based on customer needs and desires.



Regularly sought opportunities to up
sell and add on additional merchandise.



Opened and closed the store,
including counting cash drawers and and making bank deposits and checking all
equipment for proper functioning.



Organized the store by returning all
merchandise to its proper place.



Processed merchandise returns and
exchanges.



Worked under strict deadlines and
responded to service requests and emergency call-outs.



Answered customers' questions and
addressed problems and complaints in person and via phone.



Helped customers select products
that best fit their personal needs.



Exceeded personal sales goals daily.



Educated customers on product.



Consulted with customers on the
latest styles and trends.



Built customer confidence by
actively listening to their concerns and giving appropriate feedback.



Kept current on market and product
trends to effectively answer customer questions.



Balanced the needs of multiple
customers simultaneously in a fast-paced retail environment.



Communicated store policy violations
to the leadership team in a timely manner.



Built and maintained effective
relationships with peers and upper management.



Processed all sales transactions
accurately and in a timely fashion.



 



 



June 2008 to November 2010



National Home Rescue Memphis, TN



Office Manager



 



Scheduled and confirmed appointments
for entire staff.



Successfully established effective
systems for record retention by creating database for daily correspondence
tracking.



Directly supported business owner in
managing operation work flow.



Handled and processed confidential
information.



Managed the receptionist area,
including greeting visitors and responding to telephone and in-person requests
for information.



Made copies, sent faxes and handled
all incoming and outgoing correspondence and calls.



Posted open positions on company and
social media websites.



Created weekly and monthly reports
and presentations.



Managed the day-to-day calendar for
the company's owner.



Properly routed agreements,
contracts and invoices.



Received and distributed faxes and
mail in a timely manner.



Managed daily office operations and
maintenance of equipment.



Created and maintained spreadsheets
using advanced Excel functions and calculations to develop reports and lists.



Handled cash and deposits using the
proper accounting procedures and documentation.



Entered weekly sales and customer
count sheets for review by owner.



Recruited new staff.



Coached and mentored staff members
by offering constructive feedback and taking interest in their long-term career
growth.



Served as a liaison between company
owner president and clients regarding client accounts and new business.



Managed team of 10 professionals.



 



 



October 2003 to June 2008



TJ-MAXX Germantown, TN



Customer Service Coordinator



 



Successfully managed the activities
of team members.



Improved service quality and
increased sales by developing a strong knowledge of company's products and
services.



Effectively communicated with team
members to maintain clearly defined expectations.



Developed rapport with the customer
base by handling difficult issues with professionalism.



Delivered excellent customer service
by greeting and assisting each customer.



Addressed customer inquiries and
resolved complaints.



Reorganized the sales floor to meet
company demands.



Directed and supervised employees
engaged in sales, inventory-taking and reconciling cash receipts.



Trained staff to deliver outstanding
customer service.



Opened and closed the store, which
included counting cash drawers.



Maintained visually appealing and
effective displays for the entire store.



Offered exceptional customer service
to differentiate and promote the company brand.



Oversaw all daily operations of
store.



Offered direction and gave
constructive feedback to motivate team members.



Built and maintained effective
relationships with peers and upper management.



Processed all sales transactions
accurately and in a timely fashion.



Marked clearance products with
updated price tags.



 



Education



 



2003 Southwest Community College
Memphis, TN



 



Advanced coursework in Business
Administration



1993 International Academy of Design
and Technology Nashville, TN



 



 



 



  • ID#: 72153
  • Location: Memphis, TN , 38117

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