Warehouse/ Customer Service, Forklift Operator
Cash America Pawn
Lead Customer Service Rep/Assistant Manager 08/99 TO 12/05
Supervised and coordinated activities of workers enngaged in customer service activities.
Observed and evaluated workers performance.
Resolved complaints and answered questions of customers regarding services and procedures.
Trained and managed four to six employees and achieved significant improvements in their productivity.
Hired and discharged workers.
Supervised six employees, scheduled work hours, resolved conflicts and determined salaries.
Reviewed and checked work of subordinates such as reports, records, and applications for accuracy, content, and corrected errors.
Requisitioned and purchased supplies.
Opened and closed different store locations.
: Available upon request