Clerical/ Customer Service/ Call Center Representative

Kimberly M. Head

4701 Brigidier Street Apt.4

 Memphis, TN 38116




Objective:                                            To obtain a position in the office environment that will allow me to use my training and skills, including time management, document preparation and organizational abilities.

Key Skills:         

  • ·         Communication 
  • ·         Problem Solving  
  • Planning and organizing
  • Microsoft Office Experienced (Powerpoint, Excel, Word)


Experience:                             Disney                                                                                                                                                                                                                                                                                                                                                                     Memphis, TN

                                                                                                                        Call Center Representative                                                                                    October 2012 to January 2013

Ÿ    Received payments from customers and employees in payment for goods and services, placed orders and replaced orders

Ÿ    Assisted customers with damaged merchandise or lost orders

Ÿ    Greeted callers and announced name and phone number of clients.




                                                                                                                        Wal-Mart                                                                                                                                                                                                                                                                                                                                                        Memphis, TN

                                                                                                                        Sales Associate/ Fitting Room Operator                                            July 2011 to July 2012

Ÿ    Received cash from customers and employees in payment for goods and services, and recorded amounts received.

Ÿ    Examined merchandise to ensure correct pricing and display, and that it functioned as advertised.

Ÿ    Greeted caller and announced name and phone number of client.


                                                                                                                        Crichton College                                                                                                                                                                                                                                                                                                  Memphis,TN

                                                                                                                        Student Worker                                                                                                                                                                                                                                                       08/2008 to 11/2009

Ÿ    Filed papers, collected data, sealed and stamped paperwork.

Ÿ    Delivered oral and written messages and answered concerns.


                              Kentucky Fried Chicken                                                                                                                                                                                                                                          Memphis, TN

                                                                                                                        Cashier                                                                                                                                                                                                                                                                                                                   09/2005 to 09/2006

Ÿ   Received cash from customers and employees in payment for goods and services, and recorded amounts received.

Ÿ   Greeted customers with a smile.






                              Oakhaven Methodist Church                                                                                                                                                                                                        Memphis, TN

                                                                                                                        Volunteer                                                                                                                                                                                                                                                                                                    05/2004 to 08/2005

Ÿ   Coordinated activities of program committees and other groups to plan procedures.

Ÿ   Assisted staff through individual and group conferences in analysis of specific programs, understanding program development and individual skills development.

Ÿ   Tutored children in need of school work help.


Education:                                     Strayer University                                                                                                                                                                                                                                                                                         Memphis, TN

Master's of Public Administration                                                                                                                                                                                                                                                                        2012 – Present

  • ID#: 69652
  • Location: Memphis, TN , 38116

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