Admin Assistant

Lisa D. Mathena                                                     

3708 Boeingshire Dr., Memphis, TN  38116  * lmathena@memphis.edu   * (901) 264-5359  *

 

Profile: Results driven and well-organized technical professional who combines hands-on experience with a solid educational background  and commitment for solving problems with creativity and out-of-box solutions.

 

QUALIFICATIONS SUMMARY:

PROFESSIONAL SKILLS:

  • Retrieve and interpret medication orders; perform pharmaceutical calculations, taking into account patient and drug characteristics; enter medication orders into pharmacy computer system for pharmacist's review. 
  • Receive and triage information requests; research and provide information where appropriate; refer other inquiries to pharmacist. 
  • Retrieve discontinued or expired medications from stock and patient areas; discard or return to stock as appropriate; complete corresponding documentation.
  • Serve as a primary training resource for new technicians and assist in evaluating their progress as directed; may assist in preparing schedules, setting work priorities and making work assignments as directed.
  • Problem-solving skills and ability to follow through on tasks assigned
  • Adaptable to learning new systems and continual changes in practice environment
  • Certified Pharmacy Technician

 

EXPERIENCES

 

CUSTOMER SERVICE

  • Received orders by phone, fax, or e-mail and processed incoming orders for products within 24 hours.
  • Assisted sales group with obtaining purchase orders from vendors.
  • Tracked shipped orders and resolved late shipments.
  • Notified accounting to bill for lost/damaged equipment.
  • Determined appropriate pricing, terms and shipping method for products by following Company guidelines.
  • Entered and/or updated all pertinent data regarding complaints, customer information or change orders.
  • Resolved routine customer complaints with product upgrades or price adjustments as required.
  • Resolved issues with customers concerning order status, credit and shipping problems. Referred doctors' calls and customers' medical inquiries to Pharmacist
  • Call center talked to pharmacies, nursing homes, doctor’s offices, hospitals and patients all over the world
  • Inventory, cleaning of the pharmacy, filing, faxing, answering the phone, taking prescription orders for doctors.  

 

OFFICE MANAGEMENT

  • Performed general clerical duties including photocopying, filing, printing required daily reports and general maintenance of equipment and materials
  • Ensured that all incoming phone calls are handled in an efficient and courteous manner.
  •  Greeted visitors in a courteous and professional manner and act as a visitor resource regarding structure and operation of the company in order to direct incoming phone calls to the appropriate individuals.
  • Scheduled and maintain conference rooms.
  •  Assisted Human Resources in the on boarding process for new hires which included team member imaging and creation of photo identification badges
  • Oversaw or maintained all payroll and personnel records including the ADP database, OSHA, Workers Comp, AAP, immunizations, and employee files
  • Provided employee orientation  
  • Structured pharmacy records, files, and maintain supplies of forms and materials for the office
  • Purchased items for local operations support and maintain receiving and inventory records
  • Analyzed and create reports for on and off-line results

 

CERTIFIED PHARMACY TECHNICIAN

  • Labeled products under Pharmacist's supervision, counts medications, stocks medication on shelves, and assists customers on the telephone and in person.
  •  Assisted Pharmacist with the information required to consults with patients regarding medications or supplies prescribed, including dosage, frequency, specialized requirements and possible drug interactions.
  • Assisted Pharmacist in price checking and restocking of drugs.
  • Accessed, inputs, and retrieved prescription information from computer. . 
  • Outpatient/inpatient Pharmacy Technician
  • Filled pharmacy orders and got orders ready for patient pickup
  • Completed responsibilities by filling inpatient orders and put inpatient medication cart on floor
  •  Filled medication daily and supplied medication to several nursing homes by the end of the month
  • Retrieved, counted and measured drugs (except CIIS), cap and uncap vials and bottles.
  • Retrieved and filed pharmacy prescriptions in the appropriate files and assist Pharmacist with checking in and pricing drug orders (except CIIS).
  • Assisted the Pharmacist with all third party transactions including the completion of any paperwork.
  • Complete Pharmacy paperwork, maintain daily/weekly reports
  • Certified Pharmacy Technician
  • Over rid drugs for patients that was not on the formulary

 

 

EDUCATION

  • National Pharmacy Certification
  • University of Memphis, BA, Sociology, August,  2012
  • University of Memphis, BS, Physical Education, May, 2012
  • ID#: 68048
  • Location: Memphis, TN , 38116

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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