4291 Fizer Ave

Memphis, TN  38111

Phone:  901.744.1136


Donna White


1997-2009                     Hilton Hotels Corporation              Memphis, TN


 Assistant III, Information Technology

  • Schedule and coordinate team and department meetings and conferences
  • Arrange flight and hotel for domestic and international travel
  • Create email and written correspondence on behalf of Vice President
  • Verify, process and file vendor invoices
  • Reconcile expenses to various P&L accounts
  • Order and maintain general office supplies
  • Assist VP with management of computer support services for various hotel brands (Embassy Suites, Hampton Inns, Hampton Inns & suites, Homewood Suite by Hilton)
  • Process corporate American Express card expense reports


1995-1997                     Promus Hotels Corporation           Memphis, TN

Receptionist/Secretary, Marketing Services Center

  • Answered and routed all incoming calls
  • Greeted and directed visitors
  • Received and routed packages
  • Verified stock prices
  • Ordered general office supplies for department
  • Sorted and distributed mail
  • Tracked correspondence pertaining to the Referral Program
  • Created and distributed correspondence
  • Answered general inquiries about the company and department



1991-1995                      Promus Hotels Corporation               Memphis, TN

Reservation Sales Agent - Embassy Suites  & Telemarketing Representative

  •  Processed customer reservation requests via computer systems
  • Resolved customer concerns
  • Utilized sales skills to maximize revenue for the company
  • Assisted trainees during first week on the phones
  • Provided coaching on technical and protocol issues to trainees and other agents
  • Made phone calls to solicit business for hotels and to gather information regarding various promotions and campaigns


4291 Fizer Ave

Memphis, TN  38111

Phone:  901 828.2255


Donna White


Experience cont’d


1989-1991                Memphis Marriott                                 Memphis, TN

Front Desk Clerk/PBX Operator

  • Answered and routed incoming calls
  • Coordinated and implemented programs to promote good customer awareness
  • Resolved vendor and hotel guest concerns through strong interpersonal skills and mediation





2007-2009                Kaplan Online University                   Davenport,  IA

  • Bachelor of Science in Business

1997-2006         Southwest Community College     Memphis, TN

  •  Associates Degree in Desk-Top Applications Information Technology with minor studies in business
  • Certificates for various levels of Microsoft such as  Word, Excel and PowerPoint




Reading, Music, and Cooking

Volunteer Experience

Ronald McDonald House and various church organizations

  • ID#: 67365
  • Location: Memphis, TN , 38111

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