Critical Care Representative - Le Bonheur NICU -- Sat & Sun 7p -7a Job
Summary
The Critical Care Representative serves a resource for patients families and visitors.
Responsible for coordinating visitation to critical care areas and maintaining the flow of information between hospital personnel, physicians, and families regarding critical care for patients.
Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Education/Experience/Licensure
Education/Formal Training
Work Experience
Credential/Licensure
REQUIRED:
High school graduate or equivalent.
Six (6) months clerical experience as a receptionist, switchboard operator, or sales person.
N/A
PREFERRED:
N/A
N/A
N/A
SUBSTITUTIONS ALLOWED:
N/A
N/A
N/A
Knowledge/Skills/Abilities
- Displays good communication skills in dealing with the public.
- Ability to deal with the interpersonal dynamics of family members in crisis situations in a tactful and diplomatic manner.
- Ability to work in a stressful environment with multiple demands for attention.
- Ability to read, write and understand verbal or written instructions.
- Ability to foster and maintain good working relationships with internal and external customers including but not limited to supervisors, managers, other Associates and other departments/areas.
- Demonstrates compassion and patience with a deep level of concern for patients and patients families.
- Ability to set priorities, coordinate, and organize multiple tasks, and maintain control of workflow.
- Ability to maintain confidentiality at all times according to hospital policy and procedures and HIPAA requirements.
- Maintains presence and control of space at all times during shift.
Key Job Responsibilities
- Greets and provides support and assistance to patients families and visitors in the critical care waiting room areas.
- Performs general clerical duties and customer support tasks.
- Communicates clearly and effectively with patients families and hospital staff in a manner that promotes collaboration and teamwork, ensuring a patient- and family-centered focus.
Physical Requirements
- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are:
light work - exerting up to 25 lbs.
of force occasionally and/or up to 10 lbs.
of force frequently. - The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- The conditions to which the Associate will be subject in this position:
The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work. - Ability to react quickly to emergency situations.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
