LensCrafters - Apprentic
Position:Full-Time
neXtore is a fully integrated premier business dedicated to Construction, Design and Fleet services based in North America; owned by the parent company Luxottica. Worldwide, neXtore designs, builds and manages projects and programs that successfully deliver innovative solutions to clients and communities.
Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.
In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
GENERAL FUNCTION
The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience. Ensures customers are delighted by performing the key steps of our selling model.
MAJOR DUTIES AND RESPONSIBILITIES
Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
Greeting the Customer
Explaining the Process in a transparent way
Merchandise Selection
Fitting - AccuFit
Solve visual problems or challenges for customers
Tendering
Dispensing
Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.
Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.
Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
Educates the customer on LensCrafters' guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.
Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
Ensures finished eyewear meets LensCrafters' optical standards and customer requirements/requests.
Strives to achieve Exceptional Results on LensCrafters' annual CEI/Functional Skills that align with brand priorities.
Takes personal ownership to achieve personal and store results.
Serves as a role model for development and a technical resource for all.
Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.
Explains to the customers One Hour processing and expected delivery times.
Shows customers where to pick-up their glasses upon return to the store.
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)
Demonstrates safe work practices including the wearing of personal protection equipment in the lab.
BASIC QUALIFICATIONS
High school graduate or equivalent
Strong customer service skills: communicator, listener and team builder
Knowledge of current optical theory and merchandise
Knowledge of current store merchandise
Strong basic math skills
Awareness of current fashion trends
Sales and service skills
Familiarity with POS, computers and calculators
Embrace new technology and change
PREFERRED QUALIFICATIONS
State licensure (if applicable) and/or ABO Certification in non-licensed states
Actively studying for LensCrafters Quality, Fitting and Adjusting Program
Optical dispensing experience
Previous customer service and retail experience
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact the Luxottica HR Solutions Group at 1-866-431-8484.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Wolf chase Galleria Optician
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
neXtore is a fully integrated premier business dedicated to Construction, Design and Fleet services based in North America; owned by the parent company Luxottica. Worldwide, neXtore designs, builds and manages projects and programs that successfully deliver innovative solutions to clients and communities.
Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.
In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
GENERAL FUNCTION
The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience. Ensures customers are delighted by performing the key steps of our selling model.
MAJOR DUTIES AND RESPONSIBILITIES
Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
Greeting the Customer
Explaining the Process in a transparent way
Merchandise Selection
Fitting - AccuFit
Solve visual problems or challenges for customers
Tendering
Dispensing
Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.
Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.
Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
Educates the customer on LensCrafters' guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.
Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
Ensures finished eyewear meets LensCrafters' optical standards and customer requirements/requests.
Strives to achieve Exceptional Results on LensCrafters' annual CEI/Functional Skills that align with brand priorities.
Takes personal ownership to achieve personal and store results.
Serves as a role model for development and a technical resource for all.
Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.
Explains to the customers One Hour processing and expected delivery times.
Shows customers where to pick-up their glasses upon return to the store.
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)
Demonstrates safe work practices including the wearing of personal protection equipment in the lab.
BASIC QUALIFICATIONS
High school graduate or equivalent
Strong customer service skills: communicator, listener and team builder
Knowledge of current optical theory and merchandise
Knowledge of current store merchandise
Strong basic math skills
Awareness of current fashion trends
Sales and service skills
Familiarity with POS, computers and calculators
Embrace new technology and change
PREFERRED QUALIFICATIONS
State licensure (if applicable) and/or ABO Certification in non-licensed states
Actively studying for LensCrafters Quality, Fitting and Adjusting Program
Optical dispensing experience
Previous customer service and retail experience
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact the Luxottica HR Solutions Group at 1-866-431-8484.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Wolf chase Galleria Optician
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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