Quality Principal

Company Name:
Quality Principal Overview: Each day, FedEx delivers a wide array of transportation, e-commerce, and business solutions to millions of customers in more than 220 countries and territories around the globe. In order to deliver on the promise to "make every FedEx experience outstanding", it is crucial to provide top-notch
and bring together more than 300,000 of the best people globally available. Want a career that can go the distance? Recognized as a well-established company that fosters growth and values people regardless of background, FedEx was included on the following lists in 2013: FORTUNE Magazine's 100 Best Companies to Work For CNN Money's Global 500 Reputation Institute: No. 12 among "America's Most Reputable Companies" FORTUNE Magazine: No. 10 among "World's Most Admired Companies" After 40 years of doing business, FedEx recognizes that great people are still at the heart of our success and true success means taking care of the people that drive our business results. By living out a company-wide foundation of people-service-profit (PSP), the right people deliver great service and this produces better profits. This is all a result of having a top-performing team with an 'Absolutely, Positively' spirit, ready to deliver on the FedEx promise of quality. If you're looking to connect people with possibilities, all while receiving terrific benefits, competitive pay and a ton of developmental opportunity, don't wait any longer! Click 'apply now' and tell us more about yourself today! Position Summary: Responsible for consolidating inputs from operations performance, customer research and executive insights to develop actionable recommendations and guide improvements in FedEx's overall customer experience. Position Information: FedEx is seeking a Quality Principal for its Service Experience Leadership department. This position will lead and drive Quality Driven Management, and will be responsible for consolidating inputs from operations performance, customer research, and executive insights to develop actionable recommendations and guide improvements in FedEx's overall customer experience and business efficiencies and results. Primary Responsibilities: Lead long term Quality Driven Management (QDM) strategy assessment, development and deployment, and drive the annual planning process Provide internal consulting/advisory services and subject matter expertise to FedEx Operating Companies and teams globally in applying QDM practices Provide Quality consultation to senior and executive management, both verbally and in writing Support vendor management and budget creation/management processes Provide quantitative analysis of operations, customer and other data to support or identify enterprise improvement opportunities Qualifications: Bachelor degree/equivalent in business, management science, or quantitative discipline. MBA preferred. Seven (7) years of substantive experience in management consulting, quality consulting, strategic planning, or project lead assignments in quality related work. Demonstrated advanced proficiency in continuous improvement techniques (QDM, TQM, CPP, QIP, Lean, Six Sigma), principles and process validation. Quality certification preferred. Excellent verbal and written communications skills, along with strong executive presence. Strong quantitative/analytical skills with proven ability to distill large amounts of data into concise, actionable recommendations. Excellent interpersonal skills essential for effective interaction and coordination with internal clients. Demonstrated ability to lead enterprise level change management effort. Options : Your application choices are: and BACH_a33d1a BETS_ARC_Setter today deliver connect Quality deliver inputs all MYK62683JR

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