Help Desk/Desktop Support- Memphis Based
Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
Diagnose, research and resolve tier 1 technical hardware and software issues.
Effectively advise and assist customers on appropriate action.
Provide accurate information on IT products and services.
Direct unresolved issues to the next level of support personnel.
Identify and escalate situations requiring urgent attention.
Maintain the highest possible level of customer service.
Work with vendors and internal stakeholders to ensure accurate, effective training content.
Other duties as assigned.
s and those authorized to work in the US are encouraged to apply.
We are unable to sponsor candidates at this time.
Help Desk/Desktop Support- Memphis Based Recommended Skills Customer Service Networking Research Software Engineering Consulting Telephone Call Reception Management Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r3hr6q9r5900ckp6c', 'ExternalApply-j3r3hr6q9r5900ckp6c'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Diagnose, research and resolve tier 1 technical hardware and software issues.
Effectively advise and assist customers on appropriate action.
Provide accurate information on IT products and services.
Direct unresolved issues to the next level of support personnel.
Identify and escalate situations requiring urgent attention.
Maintain the highest possible level of customer service.
Work with vendors and internal stakeholders to ensure accurate, effective training content.
Other duties as assigned.
s and those authorized to work in the US are encouraged to apply.
We are unable to sponsor candidates at this time.
Help Desk/Desktop Support- Memphis Based Recommended Skills Customer Service Networking Research Software Engineering Consulting Telephone Call Reception Management Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r3hr6q9r5900ckp6c', 'ExternalApply-j3r3hr6q9r5900ckp6c'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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