Guest Service Representative
4.
4 Memphis, TN Memphis, TN $19 - $30 an hour $19 - $30 an hour 1 hour ago 1 hour ago 1 hour ago Come join our guest services team and be one of the welcoming faces for our patients and families! A guest service representative is a key role in patient housing because you are a wealth of information and help for guests.
The role of a guest services representative is to perform in a pleasant, professional, and efficient manner a combination of duties mainly related, but not limited to answering telephones, greeting, assisting and checking families into and out of patient and family housing facilities, giving recommendations, and providing directions, which contributes to an overall positive experience.
Other duties include:
Smile and greet guests in a welcoming manner, as the first point of contact.
Assists Security with controlling access by signing in and out visitors, volunteers and vendors into patient and family housing facilities.
This guest services representative opening will need to be available for 2nd shift, which is typically between the hours of 3pm - 12midnight, Friday through Sunday.
You will also need to be available for rotating weekends and some day shifts as needed.
If you have a high school diploma or GED, and at least one year of front-facing customer service experience, apply today.
Shift:
Guest Services Representative will work Friday, Saturday, and Sunday from 3:
00 pm - 11:
00 pm.
and some holidays as needed.
Job
Responsibilities:
Verbally greets incoming families and checks them into patient housing facilities.
Assists residents with facility related needs, lounge needs or housing requests to ensure a comfortable, peaceful and healthy environment.
Controls access into the house and lounge designated area and greets/processes visitors as necessary.
Answers inquires pertaining to guest services, and provides shopping, dining, entertainment, and travel directions.
Dates and signs all shift reports.
Provides interpretative services as needed for families.
Organizes, maintains inventory, cleans, and checks in and out dvds, video games and dreamtabs to families.
Assists with toys and games.
Maintains a neat appearance and cleanliness of the front desk, lobby, and lounge areas.
Restocks supplies.
Manages phone activity including answering the telephones and taking accurate, complete, and timely messages and providing general knowledge to the caller.
Receives, logs, and distributes medical deliveries and personal packages to families as necessary.
Submit monthly guest count, provides St.
Jude staff with regular updates on family and guest arrivals and departures from the property and updates the PMS systems to reflect most current census Enforces policies of the house/designated area with patients and families.
Handles emergencies and other situations that occur in the house/designated area.
Assists in de-escalating situations that arise among patient family problems.
Works directly with House Manager on problem-solving with family incidents, problems or concerns that arise at the Front Desk.
Make housing reservations.
Schedule ground transportation.
Handle special arrival and departure requests.
Performs other related duties as assigned or directed to meet the goals and objectives of the department.
Maintains regular and predictable attendance.
Minimum Education and/or Training:
High school diploma or equivalent.
Minimum
Experience:
One year of applicable experience in a service-oriented, customer-focused environment.
Compensation In recognition of certain U.
S.
state and municipal pay transparency laws, St.
Jude is including a reasonable estimate of the compensation range for this role.
This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs.
It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current salary range is $19.
00 - $30.
00 per hour for the role of Guest Service Representative.
Explore our exceptional benefits! Diversity, Equity and Inclusion St.
Jude Children's Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion.
Our founder Danny Thomas envisioned a hospital that would treat children of the world--regardless of race, religion or a family's ability to pay.
Learn more about our history and commitment.
Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment.
As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success.
With the commitment of leaders at all levels of the organization, we strive to ensure the St.
Jude culture, leadership approaches and talent processes are equitable and culturally responsive.
View our Diversity, Equity and Inclusion Report to learn about the hospital's roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.
St.
Jude is an Equal Opportunity Employer No Search Firms St.
Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities.
Please do not call or email.
All resumes submitted by search firms to any employee or other representative at St.
Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St.
Jude.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Memphis, TN Memphis, TN $19 - $30 an hour $19 - $30 an hour 1 hour ago 1 hour ago 1 hour ago Come join our guest services team and be one of the welcoming faces for our patients and families! A guest service representative is a key role in patient housing because you are a wealth of information and help for guests.
The role of a guest services representative is to perform in a pleasant, professional, and efficient manner a combination of duties mainly related, but not limited to answering telephones, greeting, assisting and checking families into and out of patient and family housing facilities, giving recommendations, and providing directions, which contributes to an overall positive experience.
Other duties include:
Smile and greet guests in a welcoming manner, as the first point of contact.
Assists Security with controlling access by signing in and out visitors, volunteers and vendors into patient and family housing facilities.
This guest services representative opening will need to be available for 2nd shift, which is typically between the hours of 3pm - 12midnight, Friday through Sunday.
You will also need to be available for rotating weekends and some day shifts as needed.
If you have a high school diploma or GED, and at least one year of front-facing customer service experience, apply today.
Shift:
Guest Services Representative will work Friday, Saturday, and Sunday from 3:
00 pm - 11:
00 pm.
and some holidays as needed.
Job
Responsibilities:
Verbally greets incoming families and checks them into patient housing facilities.
Assists residents with facility related needs, lounge needs or housing requests to ensure a comfortable, peaceful and healthy environment.
Controls access into the house and lounge designated area and greets/processes visitors as necessary.
Answers inquires pertaining to guest services, and provides shopping, dining, entertainment, and travel directions.
Dates and signs all shift reports.
Provides interpretative services as needed for families.
Organizes, maintains inventory, cleans, and checks in and out dvds, video games and dreamtabs to families.
Assists with toys and games.
Maintains a neat appearance and cleanliness of the front desk, lobby, and lounge areas.
Restocks supplies.
Manages phone activity including answering the telephones and taking accurate, complete, and timely messages and providing general knowledge to the caller.
Receives, logs, and distributes medical deliveries and personal packages to families as necessary.
Submit monthly guest count, provides St.
Jude staff with regular updates on family and guest arrivals and departures from the property and updates the PMS systems to reflect most current census Enforces policies of the house/designated area with patients and families.
Handles emergencies and other situations that occur in the house/designated area.
Assists in de-escalating situations that arise among patient family problems.
Works directly with House Manager on problem-solving with family incidents, problems or concerns that arise at the Front Desk.
Make housing reservations.
Schedule ground transportation.
Handle special arrival and departure requests.
Performs other related duties as assigned or directed to meet the goals and objectives of the department.
Maintains regular and predictable attendance.
Minimum Education and/or Training:
High school diploma or equivalent.
Minimum
Experience:
One year of applicable experience in a service-oriented, customer-focused environment.
Compensation In recognition of certain U.
S.
state and municipal pay transparency laws, St.
Jude is including a reasonable estimate of the compensation range for this role.
This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs.
It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current salary range is $19.
00 - $30.
00 per hour for the role of Guest Service Representative.
Explore our exceptional benefits! Diversity, Equity and Inclusion St.
Jude Children's Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion.
Our founder Danny Thomas envisioned a hospital that would treat children of the world--regardless of race, religion or a family's ability to pay.
Learn more about our history and commitment.
Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment.
As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success.
With the commitment of leaders at all levels of the organization, we strive to ensure the St.
Jude culture, leadership approaches and talent processes are equitable and culturally responsive.
View our Diversity, Equity and Inclusion Report to learn about the hospital's roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.
St.
Jude is an Equal Opportunity Employer No Search Firms St.
Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities.
Please do not call or email.
All resumes submitted by search firms to any employee or other representative at St.
Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St.
Jude.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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