Desktop Support
Description Job Title- Desktop Support(onsite) We are looking for Desktop Support for an immediate need.
This is a client-facing role & the candidate will have regular interactions with various client managers.
Job Responsibilities A typical day/week looks like you are monitoring intake channels (phone calls/texts/emails/slack/SNOW tickets) to quickly respond to any question or problem our users have with technology.
You will work face to face to assess the situation, apply your skills with the knowledge of our environment to resolve or escalate to get a resolution and restore service or provide the information.
Deskside support technicians offer customer service, problem-solve computer issues, provide hardware and application support, install software upgrades, create, and maintain documentation, etc.
This role requires 2 to 5 years of Experience in Maintaining, analyzing, troubleshooting, and repairing hardware and computer systems is the job of deskside support.
Tech-savvy people who are self-motivated enough to provide consistent customer support with minimal supervision will thrive in this role.
On any given day, deskside support professionals perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks.
Most deskside support professionals work full time in an office environment.
However, many do not work common nine-to-five hours.
Due to their vital role in supporting businesses 24/7, they may be required work nights or weekends.
Essential Skills:
oExpertise in supporting End User Computing hardware and software (Windows and MAC), including laptops, desktops, mobile phones, tablets, printers, MS Office, Remote Access, Video Conferencing, and VDI.
oExperience in documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems.
oMust have deep subject manner expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMACs (installs, add, moves and changes) and ad-hoc support for technology users.
oExperience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolution.
oExperience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring.
oMust be able to manage and organize your own workload and utilize your resources to ensure the Executive issues and requests are resolved.
oProven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environment.
oExperience following policies and guidelines on security and confidentiality.
oFocused team player with strong ability to provide independent leadership for successful project outcomes and achievement of desired objectives.
oExcellent communication, interpersonal and analytical skills oMust be able to communicate the concept behind the problem/resolutions to Executives.
oApplies best practices and knowledge of internal/external business challenges to improve processes and services.
oExperience performing system administration responsibilities within an enterprise environment.
oExperience supporting end to end technology services and solutions.
oExperience supporting Audio Video Conferencing technology and Live Meeting Streaming Required
Qualifications:
oBachelor's degree in computer science or related field or +2 years' additional experience o5
years' experience in a Deskside Support role with at least 3 years face to face support.
o5
years supporting MAC and Windows platforms.
oExpertise with MS Office suite, including Outlook Tier 2
level networking skills (VLANs, DHCP, DNS) oExperience providing support within a Fortune 500 global company.
oExperience supporting C level executives.
Preferred
Qualifications:
oIndustry Certifications like A
and ACMT oDesktop Support or Customer Service Certifications oITIL Foundations Certification oBaseline OEM Certs / Hardware Repair Certs oExperience with Service Now ITSM Tool Suite Location -Memphis, TN (Onsite) Applicants are required to be eligible to lawfully work in the U.
S.
immediately; employer will not sponsor applicants for U.
S.
work authorization (such as an H-1B visa) for this opportunity.
Recommended Skills Active Directory Group Analytical Communication Confidentiality Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
This is a client-facing role & the candidate will have regular interactions with various client managers.
Job Responsibilities A typical day/week looks like you are monitoring intake channels (phone calls/texts/emails/slack/SNOW tickets) to quickly respond to any question or problem our users have with technology.
You will work face to face to assess the situation, apply your skills with the knowledge of our environment to resolve or escalate to get a resolution and restore service or provide the information.
Deskside support technicians offer customer service, problem-solve computer issues, provide hardware and application support, install software upgrades, create, and maintain documentation, etc.
This role requires 2 to 5 years of Experience in Maintaining, analyzing, troubleshooting, and repairing hardware and computer systems is the job of deskside support.
Tech-savvy people who are self-motivated enough to provide consistent customer support with minimal supervision will thrive in this role.
On any given day, deskside support professionals perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks.
Most deskside support professionals work full time in an office environment.
However, many do not work common nine-to-five hours.
Due to their vital role in supporting businesses 24/7, they may be required work nights or weekends.
Essential Skills:
oExpertise in supporting End User Computing hardware and software (Windows and MAC), including laptops, desktops, mobile phones, tablets, printers, MS Office, Remote Access, Video Conferencing, and VDI.
oExperience in documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems.
oMust have deep subject manner expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMACs (installs, add, moves and changes) and ad-hoc support for technology users.
oExperience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolution.
oExperience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring.
oMust be able to manage and organize your own workload and utilize your resources to ensure the Executive issues and requests are resolved.
oProven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environment.
oExperience following policies and guidelines on security and confidentiality.
oFocused team player with strong ability to provide independent leadership for successful project outcomes and achievement of desired objectives.
oExcellent communication, interpersonal and analytical skills oMust be able to communicate the concept behind the problem/resolutions to Executives.
oApplies best practices and knowledge of internal/external business challenges to improve processes and services.
oExperience performing system administration responsibilities within an enterprise environment.
oExperience supporting end to end technology services and solutions.
oExperience supporting Audio Video Conferencing technology and Live Meeting Streaming Required
Qualifications:
oBachelor's degree in computer science or related field or +2 years' additional experience o5
years' experience in a Deskside Support role with at least 3 years face to face support.
o5
years supporting MAC and Windows platforms.
oExpertise with MS Office suite, including Outlook Tier 2
level networking skills (VLANs, DHCP, DNS) oExperience providing support within a Fortune 500 global company.
oExperience supporting C level executives.
Preferred
Qualifications:
oIndustry Certifications like A
and ACMT oDesktop Support or Customer Service Certifications oITIL Foundations Certification oBaseline OEM Certs / Hardware Repair Certs oExperience with Service Now ITSM Tool Suite Location -Memphis, TN (Onsite) Applicants are required to be eligible to lawfully work in the U.
S.
immediately; employer will not sponsor applicants for U.
S.
work authorization (such as an H-1B visa) for this opportunity.
Recommended Skills Active Directory Group Analytical Communication Confidentiality Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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