Training Manager
Memphis, TN Memphis, TN Full-time Full-time Estimated:
$81.
1K - $103K a year Estimated:
$81.
1K - $103K a year Position Title:
Training Manager Department:
Call Center Operations Reports to:
Call Center Manager Location:
Headquarters; Open to remote applicants About RealVoice RealVoice is a renowned hospitality technology company, providing an array of services for hotels and vacation rentals with a focus on reservation and call center services, as well as after-hours and emergency support.
Our team brings together expertise in product development, technology, and call center services.
Job Summary The Training Manager is a pivotal role within RealVoice, responsible for designing, coordinating, and improving the training programs for our employees.
As our Training Manager, your duties will include identifying training needs based on skills gap analyses, developing group and individual learning courses, and managing the training budget.
We are looking for a candidate with a strong background in technology and hospitality, and a passion for continuous learning and development.
Key Responsibilities Identify and assess current and future training needs through job analysis, career paths, and consultation with team leaders.
Develop and oversee the production of classroom handouts, instructional materials, aids and manuals.
Direct structured learning experiences and monitor their quality results.
Acclimate new hires to the business and conduct orientation sessions.
Deliver training courses and oversee the management of the technology utilized in the delivery of training.
Assess instructional effectiveness and determine the impact of training on employee skills and KPIs.
Manage the training budget effectively and calculate training ROI.
Maintain up-to-date knowledge of training trends, developments and best practices in the tech and hospitality industries.
Qualifications Bachelor's degree in Education, Human Resources, Business Administration, or a related field.
Master's degree or relevant certification is a plus.
Minimum 5 years of experience in a training role, with a demonstrated understanding of training processes and techniques, preferably in the technology or hospitality industry.
Experience with e-learning platforms.
Exceptional communication and presentation skills.
Proficient in MS Office and Learning Management Systems (LMS).
Strong organizational and team management skills.
Ability to build rapport with employees and vendors.
Why RealVoice? At RealVoice, you join a team that values your unique skills and talents.
We offer competitive salaries, comprehensive benefits, and a dynamic and inclusive work environment.
You will have the opportunity to make an immediate impact and contribute to our mission in the evolving hospitality technology sector.
RealVoice is an equal opportunity employer.
We welcome applications from all qualified individuals.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$81.
1K - $103K a year Estimated:
$81.
1K - $103K a year Position Title:
Training Manager Department:
Call Center Operations Reports to:
Call Center Manager Location:
Headquarters; Open to remote applicants About RealVoice RealVoice is a renowned hospitality technology company, providing an array of services for hotels and vacation rentals with a focus on reservation and call center services, as well as after-hours and emergency support.
Our team brings together expertise in product development, technology, and call center services.
Job Summary The Training Manager is a pivotal role within RealVoice, responsible for designing, coordinating, and improving the training programs for our employees.
As our Training Manager, your duties will include identifying training needs based on skills gap analyses, developing group and individual learning courses, and managing the training budget.
We are looking for a candidate with a strong background in technology and hospitality, and a passion for continuous learning and development.
Key Responsibilities Identify and assess current and future training needs through job analysis, career paths, and consultation with team leaders.
Develop and oversee the production of classroom handouts, instructional materials, aids and manuals.
Direct structured learning experiences and monitor their quality results.
Acclimate new hires to the business and conduct orientation sessions.
Deliver training courses and oversee the management of the technology utilized in the delivery of training.
Assess instructional effectiveness and determine the impact of training on employee skills and KPIs.
Manage the training budget effectively and calculate training ROI.
Maintain up-to-date knowledge of training trends, developments and best practices in the tech and hospitality industries.
Qualifications Bachelor's degree in Education, Human Resources, Business Administration, or a related field.
Master's degree or relevant certification is a plus.
Minimum 5 years of experience in a training role, with a demonstrated understanding of training processes and techniques, preferably in the technology or hospitality industry.
Experience with e-learning platforms.
Exceptional communication and presentation skills.
Proficient in MS Office and Learning Management Systems (LMS).
Strong organizational and team management skills.
Ability to build rapport with employees and vendors.
Why RealVoice? At RealVoice, you join a team that values your unique skills and talents.
We offer competitive salaries, comprehensive benefits, and a dynamic and inclusive work environment.
You will have the opportunity to make an immediate impact and contribute to our mission in the evolving hospitality technology sector.
RealVoice is an equal opportunity employer.
We welcome applications from all qualified individuals.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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