Customer Engagement Manager
Memphis, TN Memphis, TN Full-time Full-time Estimated:
$69.
1K - $87.
6K a year Estimated:
$69.
1K - $87.
6K a year Position Title:
Customer Engagement Manager Department:
Call Center Operations Reports to:
Operations Director Location:
Headquarters; Open to remote applicants About RealVoice RealVoice is a leader in the hospitality technology industry.
We specialize in offering comprehensive services for hotels and vacation rentals, with a focus on reservation and call center services, including after-hours and emergency support.
Our team brings together a wealth of experience in product development, technology, and call center services.
Job Summary The Customer Engagement Manager is a key role in ensuring that we deliver the exceptional service our clients expect from RealVoice.
This role involves designing and implementing strategies to increase customer engagement, monitoring customer service staff performance, and managing our customer relationship management systems.
Key Responsibilities Develop and implement strategies for increasing customer engagement.
Collaborate with the Marketing and Product Development teams to ensure our offerings meet customer needs.
Monitor customer service staff performance and provide feedback and coaching.
Manage our customer relationship management systems and customer satisfaction surveys.
Resolve complex customer complaints to ensure customer satisfaction.
Create reports on customer engagement and service metrics for internal stakeholders.
Stay informed about trends and innovative customer engagement strategies in the hospitality technology sector.
Qualifications Bachelor's degree in Business Administration, Marketing, or related field.
Advanced degree is a plus.
Minimum of 5 years of experience in a customer service or customer engagement role, preferably within the hospitality or technology industry.
Strong knowledge of CRM tools and customer service software.
Excellent verbal and written communication skills.
Outstanding leadership and team management abilities.
Ability to multitask and manage multiple projects simultaneously.
Strong analytical and problem-solving skills.
Why RealVoice? Joining RealVoice means becoming part of a team that values your unique abilities and talents.
We offer a competitive salary, comprehensive benefits, and a dynamic work environment.
Most importantly, we offer the opportunity to make an immediate impact and grow your career in the vibrant field of hospitality technology.
RealVoice is an equal opportunity employer.
We welcome applications from all qualified individuals.
To apply, please submit your resume and a brief cover letter outlining your relevant experience to our HR team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$69.
1K - $87.
6K a year Estimated:
$69.
1K - $87.
6K a year Position Title:
Customer Engagement Manager Department:
Call Center Operations Reports to:
Operations Director Location:
Headquarters; Open to remote applicants About RealVoice RealVoice is a leader in the hospitality technology industry.
We specialize in offering comprehensive services for hotels and vacation rentals, with a focus on reservation and call center services, including after-hours and emergency support.
Our team brings together a wealth of experience in product development, technology, and call center services.
Job Summary The Customer Engagement Manager is a key role in ensuring that we deliver the exceptional service our clients expect from RealVoice.
This role involves designing and implementing strategies to increase customer engagement, monitoring customer service staff performance, and managing our customer relationship management systems.
Key Responsibilities Develop and implement strategies for increasing customer engagement.
Collaborate with the Marketing and Product Development teams to ensure our offerings meet customer needs.
Monitor customer service staff performance and provide feedback and coaching.
Manage our customer relationship management systems and customer satisfaction surveys.
Resolve complex customer complaints to ensure customer satisfaction.
Create reports on customer engagement and service metrics for internal stakeholders.
Stay informed about trends and innovative customer engagement strategies in the hospitality technology sector.
Qualifications Bachelor's degree in Business Administration, Marketing, or related field.
Advanced degree is a plus.
Minimum of 5 years of experience in a customer service or customer engagement role, preferably within the hospitality or technology industry.
Strong knowledge of CRM tools and customer service software.
Excellent verbal and written communication skills.
Outstanding leadership and team management abilities.
Ability to multitask and manage multiple projects simultaneously.
Strong analytical and problem-solving skills.
Why RealVoice? Joining RealVoice means becoming part of a team that values your unique abilities and talents.
We offer a competitive salary, comprehensive benefits, and a dynamic work environment.
Most importantly, we offer the opportunity to make an immediate impact and grow your career in the vibrant field of hospitality technology.
RealVoice is an equal opportunity employer.
We welcome applications from all qualified individuals.
To apply, please submit your resume and a brief cover letter outlining your relevant experience to our HR team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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