Manager, Hotel Leader Support
_ This role will sit in our Memphis, TN location and will offer a hybrid schedule (days each week in the Memphis office and days as remote) _The Hilton portfolio of hotels is comprised of 19 industry-leading and world-class brands.
A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, leads our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio.
In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, Canopy, Tempo by Hilton, DoubleTree, Curio Collection, LXR Hotels and Resorts, Hilton Hotels and Resorts, Motto, Signia by Hilton, Tapestry Collection, Hilton Garden Inn, Hampton, Tru, Embassy Suites, Homewood Suites, Home2 Suites, Spark, and Hilton Grand Vacations.
What will I be doing? As Manager of Hotel Leader Support, you will be responsible for providing front-line responsive, customized, and proactive support to these hotel leaders in a way that increases the self-sufficiency, development, and success of this customer.
By offering ad hoc coaching, you will assist hotel leaders to find opportunities and develop action plans targeted at improving key performance metrics.
You will partner with other Brand Performance Support teams to provide impactful and measurable support standard processes that positively influence trends and adoption of Enterprise and Brand initiatives!More specifically, you will:
Leverage a vast understanding of key hospitality industry performance measures, and possess the ability to analyze data, identify performance trends, and develop strategies.
Deliver engaging virtual support on a variety of topics that align with business trends and integrated goals/objectives.
Uncover trends and partner with Enterprise teams on creation and enhancement of self-service tools for hotel leaders.
Leverage Hilton partners across the organization to identify and implement performance-based strategies for hotels that impact results.
Accurately & consistently track support activities in Salesforce, MS Teams, etc.
, and assist to provide reports and relevant insights for use by the Hotel Leader Support team.
Support hotel leaders by asking appropriate questions, guiding the use of Hilton resources, sharing standard processes, and acting as a partner for the development of targeted hotel action plans.
Participate in relevant workgroups to share best-demonstrated practices with room hotel teams to influence future brand enhancements.
Offer guidance to operationalize Brand and Enterprise initiatives.
When vital, conduct strategic 1:
1 or group connections that positively impact performance for hotel leaders, especially in the areas of hotel quality assurance, overall accommodations, and overall service.
Fulfill assignments that are developed to support Hilton business goals/Key Strategic Priorities.
Flexibility to shift support to other BPS functional areas, projects, etc.
Demonstrate flexibility to react and engage as needed during non-business hours, such as weekends and/or evenings due to emergency situations.
What are we looking for? We believe the success in this role will demonstrate itself through the following attributes and skills:
Strong analytical skills and an inquisitive mentality, open-minded and self-starter.
Hands-on experience with hotel operations, sales, and revenue management.
A proven track record of influencing measurable change and delivering results by coaching others.
Solid understanding of commercial performance tactics and hotel operations topics.
Competency in training, facilitation (creative presentation skills, including crafting and delivering impactful presentations), and consultation to influence change.
Ability to direct multiple tasks simultaneously as/if required.
Ability to work across the enterprise with a high degree of diplomacy and collaboration.
Strong written and verbal communication skills; ability to listen and communicate goals and expectations.
Strong interpersonal skills and possession of a full understanding of professional and business ethics.
Knowledge of Microsoft Office capabilities.
Willingness to manage additional projects and assignments.
Self-Starter, who can adapt to change quickly with a positive and optimistic outlook.
To fulfill this role successfully, you should demonstrate the following minimum
Qualifications:
Three (3) Years of hospitality-related experience
Three (3) Years of property leadership management experience in hotel sales, revenue management, and/or hotel operations It would be useful in this position for you to demonstrate the following capabilities and distinctions:
Three (3) years of Hilton Brand knowledge
Spanish language proficiency
BA/BS Bachelor's Degree What is it like working for Hilton? The future of hospitality is bright at Hilton (https:
//www.
hilton.
com/en/):
a leading global hospitality company with a diverse portfolio of world-class brands (https:
//jobs.
hilton.
com/us/en/brands).
Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history.
Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the Worlds Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits (https:
//jobs.
hilton.
com/us/en/benefits) such as workplace flexibility, career growth and development, and our Go Hilton travel discount program.
Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests, Owners, Suppliers, and Partnersto cultivate a diverse and inclusive (https:
//jobs.
hilton.
com/us/en/diversity-home2) environment for all.
Check out the Hilton Careers blog (https:
//jobs.
hilton.
com/us/en/blog) and Instagram (https:
//www.
instagram.
com/hiltoncareers/) to learn more about what its like to be on Team Hilton!We are an equal opportunity employer and value diversity at our company.
We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Job:
_Supply Management, Procurement, Purchasing, and Receiving_ Title:
_Manager, Hotel Leader Support_ Location:
_null_ Requisition ID:
_COR013VG_ EOE/AA/Disabled/Veterans Recommended Skills Active Listening Adaptability Analytical Apache Spark Business Ethics Communication Estimated Salary: $20 to $28 per hour based on qualifications.
A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, leads our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio.
In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, Canopy, Tempo by Hilton, DoubleTree, Curio Collection, LXR Hotels and Resorts, Hilton Hotels and Resorts, Motto, Signia by Hilton, Tapestry Collection, Hilton Garden Inn, Hampton, Tru, Embassy Suites, Homewood Suites, Home2 Suites, Spark, and Hilton Grand Vacations.
What will I be doing? As Manager of Hotel Leader Support, you will be responsible for providing front-line responsive, customized, and proactive support to these hotel leaders in a way that increases the self-sufficiency, development, and success of this customer.
By offering ad hoc coaching, you will assist hotel leaders to find opportunities and develop action plans targeted at improving key performance metrics.
You will partner with other Brand Performance Support teams to provide impactful and measurable support standard processes that positively influence trends and adoption of Enterprise and Brand initiatives!More specifically, you will:
Leverage a vast understanding of key hospitality industry performance measures, and possess the ability to analyze data, identify performance trends, and develop strategies.
Deliver engaging virtual support on a variety of topics that align with business trends and integrated goals/objectives.
Uncover trends and partner with Enterprise teams on creation and enhancement of self-service tools for hotel leaders.
Leverage Hilton partners across the organization to identify and implement performance-based strategies for hotels that impact results.
Accurately & consistently track support activities in Salesforce, MS Teams, etc.
, and assist to provide reports and relevant insights for use by the Hotel Leader Support team.
Support hotel leaders by asking appropriate questions, guiding the use of Hilton resources, sharing standard processes, and acting as a partner for the development of targeted hotel action plans.
Participate in relevant workgroups to share best-demonstrated practices with room hotel teams to influence future brand enhancements.
Offer guidance to operationalize Brand and Enterprise initiatives.
When vital, conduct strategic 1:
1 or group connections that positively impact performance for hotel leaders, especially in the areas of hotel quality assurance, overall accommodations, and overall service.
Fulfill assignments that are developed to support Hilton business goals/Key Strategic Priorities.
Flexibility to shift support to other BPS functional areas, projects, etc.
Demonstrate flexibility to react and engage as needed during non-business hours, such as weekends and/or evenings due to emergency situations.
What are we looking for? We believe the success in this role will demonstrate itself through the following attributes and skills:
Strong analytical skills and an inquisitive mentality, open-minded and self-starter.
Hands-on experience with hotel operations, sales, and revenue management.
A proven track record of influencing measurable change and delivering results by coaching others.
Solid understanding of commercial performance tactics and hotel operations topics.
Competency in training, facilitation (creative presentation skills, including crafting and delivering impactful presentations), and consultation to influence change.
Ability to direct multiple tasks simultaneously as/if required.
Ability to work across the enterprise with a high degree of diplomacy and collaboration.
Strong written and verbal communication skills; ability to listen and communicate goals and expectations.
Strong interpersonal skills and possession of a full understanding of professional and business ethics.
Knowledge of Microsoft Office capabilities.
Willingness to manage additional projects and assignments.
Self-Starter, who can adapt to change quickly with a positive and optimistic outlook.
To fulfill this role successfully, you should demonstrate the following minimum
Qualifications:
Three (3) Years of hospitality-related experience
Three (3) Years of property leadership management experience in hotel sales, revenue management, and/or hotel operations It would be useful in this position for you to demonstrate the following capabilities and distinctions:
Three (3) years of Hilton Brand knowledge
Spanish language proficiency
BA/BS Bachelor's Degree What is it like working for Hilton? The future of hospitality is bright at Hilton (https:
//www.
hilton.
com/en/):
a leading global hospitality company with a diverse portfolio of world-class brands (https:
//jobs.
hilton.
com/us/en/brands).
Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history.
Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the Worlds Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits (https:
//jobs.
hilton.
com/us/en/benefits) such as workplace flexibility, career growth and development, and our Go Hilton travel discount program.
Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests, Owners, Suppliers, and Partnersto cultivate a diverse and inclusive (https:
//jobs.
hilton.
com/us/en/diversity-home2) environment for all.
Check out the Hilton Careers blog (https:
//jobs.
hilton.
com/us/en/blog) and Instagram (https:
//www.
instagram.
com/hiltoncareers/) to learn more about what its like to be on Team Hilton!We are an equal opportunity employer and value diversity at our company.
We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Job:
_Supply Management, Procurement, Purchasing, and Receiving_ Title:
_Manager, Hotel Leader Support_ Location:
_null_ Requisition ID:
_COR013VG_ EOE/AA/Disabled/Veterans Recommended Skills Active Listening Adaptability Analytical Apache Spark Business Ethics Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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