Operations Manager
Job DescriptionJOB SUMMARY Bonus Eligible Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Ensures that standards and procedures are being followed.
Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILEEducation and Experience oHigh school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR o2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIESLeading Operations Team oEnsures that goals are being translated to the team as they relate to guest tracking and productivity.
oCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
oUnderstands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
oEnsures that the team has the capabilities to meet expectations.
oLeads by example demonstrating self-confidence, energy and enthusiasm.
oAssists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Managing Property Operations Function(s) oFollows property specific second effort and recovery plan.
oPublishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
oTakes proactive approaches when dealing with employee concerns.
oExtends professionalism and courtesy to employees at all times.
oCommunicates/updates all goals and results with employees.
oMeets semiannually with staff on a one-to-one basis.
oAssists/teaches the team scheduling against guest and hours/occupied room goals.
oPerforms hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience oProvides excellent customer service by being readily available/approachable for all guests.
oTakes proactive approaches when dealing with guest concerns.
oExtends professionalism and courtesy to guests at all times.
oResponds timely to customer service department request.
oEnsures all team members meet or exceed all hospitality requirements.
Managing Profitability oAssists in performing required annual Quality audit with GM & RD.
oEnsures a viable key control program is in place.
oReviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conducting Human Resources Activities oInterviews and assists in making hiring decisions.
oReceives hiring recommendations from team supervisors.
oEnsures orientations for new team members are thorough and completed in a timely fashion.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the TeamAt Courtyard, we're passionate about better serving the needs of travelers everywhere.
It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip.
We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Accounting Business Administration Business Process Improvement Courtesy Energy Technology Foods Estimated Salary: $20 to $28 per hour based on qualifications.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Ensures that standards and procedures are being followed.
Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILEEducation and Experience oHigh school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR o2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIESLeading Operations Team oEnsures that goals are being translated to the team as they relate to guest tracking and productivity.
oCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
oUnderstands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
oEnsures that the team has the capabilities to meet expectations.
oLeads by example demonstrating self-confidence, energy and enthusiasm.
oAssists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Managing Property Operations Function(s) oFollows property specific second effort and recovery plan.
oPublishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
oTakes proactive approaches when dealing with employee concerns.
oExtends professionalism and courtesy to employees at all times.
oCommunicates/updates all goals and results with employees.
oMeets semiannually with staff on a one-to-one basis.
oAssists/teaches the team scheduling against guest and hours/occupied room goals.
oPerforms hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience oProvides excellent customer service by being readily available/approachable for all guests.
oTakes proactive approaches when dealing with guest concerns.
oExtends professionalism and courtesy to guests at all times.
oResponds timely to customer service department request.
oEnsures all team members meet or exceed all hospitality requirements.
Managing Profitability oAssists in performing required annual Quality audit with GM & RD.
oEnsures a viable key control program is in place.
oReviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conducting Human Resources Activities oInterviews and assists in making hiring decisions.
oReceives hiring recommendations from team supervisors.
oEnsures orientations for new team members are thorough and completed in a timely fashion.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the TeamAt Courtyard, we're passionate about better serving the needs of travelers everywhere.
It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip.
We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Accounting Business Administration Business Process Improvement Courtesy Energy Technology Foods Estimated Salary: $20 to $28 per hour based on qualifications.
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