Senior Technical Support Specialist
Location Memphis, Tennessee , United States Overview:
The Information Services group is seeking a talented Senior Technical Support Specialist to join their award-winning team.
You will have the opportunity to showcase your technical skills and expertise to support the day-to-day business operations for the VIP C-Level Executive clientele.
This will involve a high level of business acumen; strong customer-centric of technical and non-technical services; A
level of customer satisfaction; and the propensitiy to manage executive meetings and special events.
You will be working with technologies to include but not limited to Windows and Mac OS.
If you can thrive in a highly stressful ever changing enviornment; and meet tight deliverables and timelines- then this is the opportunity for you.
This is YOUR moment to shine.
Take on the challenge and apply today!!!
Responsibilities:
Here is what a day in the life of the Senior Technical Support Specialist would look like:
Provides expert level hardware and software support for local computing resources.
Supports local networking resources and requirements.
Works with technology staff, clients, collaborators and vendors to identify and analyze needs, investigate solutions, implement and deploy required technologies.
Maintains technologies and observes procedures used for management and deployment of systems and software.
Works to complete projects as assigned by institutional, departmental or divisional requirements.
Functions as an active participant in working with departments, departmental liaisons and the individual clients.
Maintain an awareness and understanding of technological advances, vendor product offerings and issues in line with campus requirements.
Maintains current knowledge of institutional, departmental and divisional policies and procedures and acts in all duties and responsibilities to comply with these and other required regulations, policies or procedures.
Performs other related duties as assigned or directed in order to meet the goals and objectives of the department.
Mentors, trains and assists other technology service providers as required.
Minimum Education:
High School Diploma/GED requiredAssociate's Degree or Bachelor's Degree strongly preferredMinimum
Experience:
Eight (8) years of experience in supporting local computing environments required.
Experience configuring, installing and supporting computers and printers in a networked environment, troubleshooting and desktop end-user support and participation in small scale IT projects also requiredSix (6) years is acceptable with an Associate's Degree in a computer related field; Three (3) years is acceptable with a Bachelor's degree in a computer related fieldWindows OS experience preferredMac OS experience preferredVIP/Executive Support experience preferredOther Credentials:
Certification in A+, Network, Windows or Apple preferredWhat We Offer:
Other Information:
COVID-19 vaccine:
As of September 10, 2021, St.
Jude Childrens Research Hospital has mandated the COVID-19 vaccine for all employees, excluding those with an approved medical or religious accommodation, as a condition of employment.
EEO Statement:
No Search Firms:
St.
Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities.
Please do not call or email.
All resumes submitted by search firms to any employee or other representative at St.
Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St.
Jude.
Recommended Skills Apple Ios Commercial Awareness Customer Satisfaction Networking Problem Solving Technical Services Estimated Salary: $20 to $28 per hour based on qualifications.
The Information Services group is seeking a talented Senior Technical Support Specialist to join their award-winning team.
You will have the opportunity to showcase your technical skills and expertise to support the day-to-day business operations for the VIP C-Level Executive clientele.
This will involve a high level of business acumen; strong customer-centric of technical and non-technical services; A
level of customer satisfaction; and the propensitiy to manage executive meetings and special events.
You will be working with technologies to include but not limited to Windows and Mac OS.
If you can thrive in a highly stressful ever changing enviornment; and meet tight deliverables and timelines- then this is the opportunity for you.
This is YOUR moment to shine.
Take on the challenge and apply today!!!
Responsibilities:
Here is what a day in the life of the Senior Technical Support Specialist would look like:
Provides expert level hardware and software support for local computing resources.
Supports local networking resources and requirements.
Works with technology staff, clients, collaborators and vendors to identify and analyze needs, investigate solutions, implement and deploy required technologies.
Maintains technologies and observes procedures used for management and deployment of systems and software.
Works to complete projects as assigned by institutional, departmental or divisional requirements.
Functions as an active participant in working with departments, departmental liaisons and the individual clients.
Maintain an awareness and understanding of technological advances, vendor product offerings and issues in line with campus requirements.
Maintains current knowledge of institutional, departmental and divisional policies and procedures and acts in all duties and responsibilities to comply with these and other required regulations, policies or procedures.
Performs other related duties as assigned or directed in order to meet the goals and objectives of the department.
Mentors, trains and assists other technology service providers as required.
Minimum Education:
High School Diploma/GED requiredAssociate's Degree or Bachelor's Degree strongly preferredMinimum
Experience:
Eight (8) years of experience in supporting local computing environments required.
Experience configuring, installing and supporting computers and printers in a networked environment, troubleshooting and desktop end-user support and participation in small scale IT projects also requiredSix (6) years is acceptable with an Associate's Degree in a computer related field; Three (3) years is acceptable with a Bachelor's degree in a computer related fieldWindows OS experience preferredMac OS experience preferredVIP/Executive Support experience preferredOther Credentials:
Certification in A+, Network, Windows or Apple preferredWhat We Offer:
Other Information:
COVID-19 vaccine:
As of September 10, 2021, St.
Jude Childrens Research Hospital has mandated the COVID-19 vaccine for all employees, excluding those with an approved medical or religious accommodation, as a condition of employment.
EEO Statement:
No Search Firms:
St.
Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities.
Please do not call or email.
All resumes submitted by search firms to any employee or other representative at St.
Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St.
Jude.
Recommended Skills Apple Ios Commercial Awareness Customer Satisfaction Networking Problem Solving Technical Services Estimated Salary: $20 to $28 per hour based on qualifications.
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