Card Dispute Analyst
Job Description:
Responsible for processing and resolving disputes/claims related to debit card, credit card and ATM transactions.
Collects and reviews dispute documentation, reviews and resolves disputes, and ensures compliance with regulatory guidelines (Reg E for debit card and ATM transactions and Reg Z for credit card transactions) within specified timeframes.
Conducts reviews and assessments of fintech platforms to ensure adherence and compliance with regulatory and bank compliance expectations.
Main Job Tasks and
Responsibilities:
Onboard dispute requests into dispute tracking solution.
Collect dispute documentation.
Process disputes reviewing information, preparing/confirming correspondence for distribution.
Review, process, and authorize adjustment entries to ensure reconcilement with bank/fintech accounts and to ensure cardholders receive their funds, when applicable.
Review and process chargebacks and representments.
Conduct bank/fintech dispute reviews to ensure alignment with regulatory/network requirements (related to specific time thresholds for notifications, provisional credits, final credits, final decisions, etc.
).
Provide guidance or input to cross-functional support teams specifically Card Solutions, Card Issuing Platform Support, and Card Reporting & Settlement.
Support and interact with Account Management, Audit, Compliance, Fraud and Finance teams related to card disputes (ex:
requests for information, dispute reports, etc.
).
Review CAMS alerts and evaluates against current dispute claims.
Prepare tracking reports on disputes and identifies trends or deviation from specified performance indicators.
Other duties as directed by manager.
Background &
Experience:
Bachelor's Degree or higher in related field and one to three years of relevant experience or in lieu of degree one (1) to three (3) years of relevant experience in card processing and/or dispute/claims management.
Knowledge of debit/credit and network operations a plus, but not required Proficiency in Microsoft Word, Excel and PowerPoint and other general software applications Key Competencies:
Strong interpersonal skills highly motivated and well organized; excellent oral and written communication skills.
Ability to prioritize workload, maintain integrity of confidential member and team member information.
Ability to handle multiple tasks while prioritizing the importance of items in a fast-paced environment.
Must be highly motivated and organized.
Must be able to meet required deadlines.
Ability to motivate and maintain effective working relationships.
Ability to rely on experience and judgment to plan and accomplish goals.
Customer Success driven.
Recommended Skills Account Management Assessments Auditing Claim Processing Communication Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
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