Management and Program Assistant (Analysis/OA)
Major Duties:
Maintains the calendar for the Section Chief of Nursing and arranges appointments and meetings, including the coordination and distribution of; on-call, teaching rounds, and grand rounds schedules. Contact patients, employees, supervisors, and managers in person, telephone or written correspondence. Assures accurate recording and maintenance of information concerning policies, and regulations governing the time and leave system. Provides training to administrative staff in proper medical center/MHS policy and procedures; proper format for correspondence, memoranda, letters, routing and transmittal slips; and other general Mental Health Service organizational processes. Uses word processing software to create a variety of documents. Meets the needs of customers while supporting the Mental Health Service and Medical Center missions. Uses spreadsheets to develop and maintain data. Responsible for managing the complexity of the credentialing process for Mental Health Service, including the many different documents needed for credentialing. Prepares drafts of memos requiring professional standard board consideration for promotions, special pay advances. Prepares and tracks SF 52 forms for full range of personnel actions. Monitors clinical patient loads to ensure mental health teams have proper appointment time slots. Coordinates and performs necessary tasks to ensure MH student and resident rotations are accomplished. Perform a range of analytical studies and projects related to the Service's operation in the area of management and productivity improvement. Submits recommendations for changes in objectives and operations. Coordinates resolutions of patient complaints. Considers the proper and most cost-effective utilization of resource by conducting surveys of existing resources, evaluating and making recommendations concerning space, personnel, equipment, fiscal matters, etc. Must be able to handle confidential information, exercise initiative and judgment and make decisions with the scope of assigned authority. Coordinate activities and to provide support to management regarding new programs and initiatives. Assume responsibility without direct supervision. Work Schedule:
Full-time; Monday-Friday, 8:
00 am-4:
30 pm Telework:
Not available Virtual:
This is not a virtual position. Position Description/PD#:
Management and Program Assistant (Analysis/OA)/PD50336A Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not require To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2020. All employees must:
Show a commitment to VHA:
Applicants should demonstrate interest in a rewarding career working for VHA Provide Excellent Customer Service:
Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information per established policies and procedures- handles conflict and problems in dealing with the customer constructively and appropriately. Must be able to accept criticism and maintain a calm demeanor in stressful situations. Demonstrate Communication Skills and Leadership Qualities:
Candidates must have a talent for communication and demonstrate potential for leadership. These qualities are essential for positions employed at VHA facilities. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. In addition to the Time-in-Grade requirement, applicants must also meet one of the following:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Researching and interpreting policies, directives, survey standards, and regulatory requirements; Analyzing data by reviewing and reporting workload statistics and program functions; Preparing correspondence for internal and external distribution; Leads activities involved in Administrative Investigations, Root Cause Analysis; Congressional inquiries; Conducting inspection and quality reviews to ensure compliance with Joint Commission Standards; Managing service line budgets, fund control points, and contracts. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. (Copy of Transcript is Required) OR Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a Bachelors degree. (Copy of Transcript is Required) You will be rated on the following Competencies for this position:
Administrative/clinical support Function independently Research/gather data and compile reports Data analysis Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work requires no special physical demands. It may involve some walking, standing, bending, or carrying of light items. The work is performed in an office or similar setting requiring normal safety precautions against everyday risks or discomforts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Maintains the calendar for the Section Chief of Nursing and arranges appointments and meetings, including the coordination and distribution of; on-call, teaching rounds, and grand rounds schedules. Contact patients, employees, supervisors, and managers in person, telephone or written correspondence. Assures accurate recording and maintenance of information concerning policies, and regulations governing the time and leave system. Provides training to administrative staff in proper medical center/MHS policy and procedures; proper format for correspondence, memoranda, letters, routing and transmittal slips; and other general Mental Health Service organizational processes. Uses word processing software to create a variety of documents. Meets the needs of customers while supporting the Mental Health Service and Medical Center missions. Uses spreadsheets to develop and maintain data. Responsible for managing the complexity of the credentialing process for Mental Health Service, including the many different documents needed for credentialing. Prepares drafts of memos requiring professional standard board consideration for promotions, special pay advances. Prepares and tracks SF 52 forms for full range of personnel actions. Monitors clinical patient loads to ensure mental health teams have proper appointment time slots. Coordinates and performs necessary tasks to ensure MH student and resident rotations are accomplished. Perform a range of analytical studies and projects related to the Service's operation in the area of management and productivity improvement. Submits recommendations for changes in objectives and operations. Coordinates resolutions of patient complaints. Considers the proper and most cost-effective utilization of resource by conducting surveys of existing resources, evaluating and making recommendations concerning space, personnel, equipment, fiscal matters, etc. Must be able to handle confidential information, exercise initiative and judgment and make decisions with the scope of assigned authority. Coordinate activities and to provide support to management regarding new programs and initiatives. Assume responsibility without direct supervision. Work Schedule:
Full-time; Monday-Friday, 8:
00 am-4:
30 pm Telework:
Not available Virtual:
This is not a virtual position. Position Description/PD#:
Management and Program Assistant (Analysis/OA)/PD50336A Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not require To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2020. All employees must:
Show a commitment to VHA:
Applicants should demonstrate interest in a rewarding career working for VHA Provide Excellent Customer Service:
Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information per established policies and procedures- handles conflict and problems in dealing with the customer constructively and appropriately. Must be able to accept criticism and maintain a calm demeanor in stressful situations. Demonstrate Communication Skills and Leadership Qualities:
Candidates must have a talent for communication and demonstrate potential for leadership. These qualities are essential for positions employed at VHA facilities. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. In addition to the Time-in-Grade requirement, applicants must also meet one of the following:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Researching and interpreting policies, directives, survey standards, and regulatory requirements; Analyzing data by reviewing and reporting workload statistics and program functions; Preparing correspondence for internal and external distribution; Leads activities involved in Administrative Investigations, Root Cause Analysis; Congressional inquiries; Conducting inspection and quality reviews to ensure compliance with Joint Commission Standards; Managing service line budgets, fund control points, and contracts. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. (Copy of Transcript is Required) OR Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a Bachelors degree. (Copy of Transcript is Required) You will be rated on the following Competencies for this position:
Administrative/clinical support Function independently Research/gather data and compile reports Data analysis Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work requires no special physical demands. It may involve some walking, standing, bending, or carrying of light items. The work is performed in an office or similar setting requiring normal safety precautions against everyday risks or discomforts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0344 Management And Program Clerical And Assistance - Salary Range:
$43,251 to $56,222 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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