Customer Support Representative I
Company Name:
Brother International Corp.
With a dedication to product quality and excellent customer service, Brother International Corporation , the US subsidiary of Japan-based Brother Industries Ltd., is committed to being at the side of their customers. Brother International is a premier provider of products for the home, home office and office that revolutionize the way you live and work. Headquartered in Bridgewater, NJ, Brother employs approximately 1,200 Associates in the Americas. Brother's world-recognized product line includes: an award-winning line of Multi-Function Center products and printers, the number one line of facsimile machines, the leading electronic labeling equipment system (P-touch Electronic Labeling Systems), and industrial and home sewing equipment. Further information is available at: /
Brother International Corporation is an Affirmative Action/Equal Opportunity Employer.
Customer Service Representative I - Bartlett, TN
The primary responsibility of this position is to provide telephone assistance for inbound Major Account customers. It also entails replying to inbound general customer inquiries via white paper, telephone, e-mail and fax. It also functions as an escalation point for all internal and external Brother fax and printer representatives. There is also back-up responsibility of answering general inbound fax and printer customer calls from the main toll-free queues. It may also include data analysis and project coordination. Overall, this position deals heavily with customer conflict resolution and strives for a positive outcome for both Brother and our customers.
Answer priority and EMA Calls.
Act in a back-up capacity, when required, as a regular inbound telephone agent in the main FAX and Printer queues.
Place customer callbacks from various Departments and the Brother incoming FAX line.
Respond to customer white paper, fax and email inquiries and maintain an acceptable level of 24 hours or less.
Create Standard responses for library use.
Act as escalation point for all Brother out-sourced centers.
Resolve issues with a positive outcome following current
policies.
Recommend corrective action that will eliminate or
reduce future escalated customer situations.
Provide/complete reports for evaluating the efficiency of FAX Customer Service.
High School Diploma or equivalent
Minimum 3 - 5 years of customer service experience
Excellent communication and English skills, both written and verbal
Previous fax and printer troubleshooting ability
Technical aptitude
Excellent interpersonal skills to interact at all levels
Good PC skills
Ability to handle pressure
Excellent team player
Positive and open to change
Date: 2014-06-05
Country: US
State: TN
City: Bartlett
Postal Code: 38133
Category: Customer Service - Customer SupportEstimated Salary: $20 to $28 per hour based on qualifications.
Brother International Corp.
With a dedication to product quality and excellent customer service, Brother International Corporation , the US subsidiary of Japan-based Brother Industries Ltd., is committed to being at the side of their customers. Brother International is a premier provider of products for the home, home office and office that revolutionize the way you live and work. Headquartered in Bridgewater, NJ, Brother employs approximately 1,200 Associates in the Americas. Brother's world-recognized product line includes: an award-winning line of Multi-Function Center products and printers, the number one line of facsimile machines, the leading electronic labeling equipment system (P-touch Electronic Labeling Systems), and industrial and home sewing equipment. Further information is available at: /
Brother International Corporation is an Affirmative Action/Equal Opportunity Employer.
Customer Service Representative I - Bartlett, TN
The primary responsibility of this position is to provide telephone assistance for inbound Major Account customers. It also entails replying to inbound general customer inquiries via white paper, telephone, e-mail and fax. It also functions as an escalation point for all internal and external Brother fax and printer representatives. There is also back-up responsibility of answering general inbound fax and printer customer calls from the main toll-free queues. It may also include data analysis and project coordination. Overall, this position deals heavily with customer conflict resolution and strives for a positive outcome for both Brother and our customers.
Answer priority and EMA Calls.
Act in a back-up capacity, when required, as a regular inbound telephone agent in the main FAX and Printer queues.
Place customer callbacks from various Departments and the Brother incoming FAX line.
Respond to customer white paper, fax and email inquiries and maintain an acceptable level of 24 hours or less.
Create Standard responses for library use.
Act as escalation point for all Brother out-sourced centers.
Resolve issues with a positive outcome following current
policies.
Recommend corrective action that will eliminate or
reduce future escalated customer situations.
Provide/complete reports for evaluating the efficiency of FAX Customer Service.
High School Diploma or equivalent
Minimum 3 - 5 years of customer service experience
Excellent communication and English skills, both written and verbal
Previous fax and printer troubleshooting ability
Technical aptitude
Excellent interpersonal skills to interact at all levels
Good PC skills
Ability to handle pressure
Excellent team player
Positive and open to change
Date: 2014-06-05
Country: US
State: TN
City: Bartlett
Postal Code: 38133
Category: Customer Service - Customer SupportEstimated Salary: $20 to $28 per hour based on qualifications.
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