Technical Support Specialist
OverviewMake Your Mark On Our Mission At St.
Jude Children's Research Hospital, advancing treatment for children with catastrophic diseases is at the center of everything we do.
Technology powers our mission of finding cures and saving children.
From scientific breakthroughs to world-class clinical care, St.
Jude's Information Services/Client Services team brings the technical expertise and support needed to help accelerate progress and bring new hope to the families we serve.
Employees at every level depend on the dedication of our IT Service Desk and Support Technicians, and the results couldn't be more rewarding for our mission and for your career.
Better at Work.
Better at Life.
When you work at St.
Jude, you'll join a highly-collaborative work culture that will inspire you every day to be your best.
With opportunities for learning and growth, you can shape a career path that is right for you while also enjoying all the benefits and stability of working for a world-class institution.
This includes work-life balance with generous paid time-off and on-campus conveniences that make life a little easier.
Join us and you'll quickly see why St.
Jude is consistently ranked by our employees on Glassdoor as a Best Place to Work.
Have More in Memphis Get the best of big-city amenities mixed with all the charm of a small-town feel when you live in Memphis.
From our world-renowned music scene to our eclectic mix of food and people, Memphis is a place our employees are proud to call home.
Our region enjoys a cost of living more than 20% lower than the national average and our state places no personal income tax on wages.
Plus, Memphians spend five hours less per year in their daily commute compared to the national average.
Learn how you can Have More in Memphis.
Position OverviewThe Client Services - Research Support team is seeking multiple Technical Support Specialists.
These individuals are responsible for providing hardware and software support for local computing resources.
Support local networking resources and requirements.
Work with technology staff, clients, collaborators and vendors to identify and analyze needs, investigate solutions, implement and deploy required technologies.
Maintain technologies and observes procedures used for management and deployment of systems and software.
Work to complete projects as assigned by institutional, departmental or divisional requirements.
Function as an active participant in working with departments, departmental liaisons and the individual clients.
Maintain an awareness and understanding of technological advances, vendor product offerings and issues in line with campus requirements.
Maintain current knowledge of institutional, departmental and divisional policies and procedures and acts in all duties and responsibilities to comply with these and other required regulations, policies or procedures.
Minimum Education High School Diploma or GED required.
Bachelor's degree preferred.
Minimum Experience Minimum requirement:
Two (2) year experience providing support around IT systems (e.
g.
operating systems; setup and configuration of computers and printers in a networked environment; maintenance of hardware components and computer peripherals).
Experience with Windows OS and MacOS support.
Experience in a customer-facing technical support role.
Experience working with TCPIP and Microsoft Networking.
Experience supporting business teams around IT needs.
Prefer experience with Linux support.
Other CredentialsCertification in A+, Network, Windows, or Apple preferred.
Other InformationSt.
Jude is an Equal Opportunity EmployerNo Search Firms:
St.
Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities.
Please do not call or email.
All resumes submitted by search firms to any employee or other representative at St.
Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St.
Jude.
50658 Recommended Skills Apple Ios Customer Service Hardware Infrastructure Linux Support Maintenance Microsoft Networking Estimated Salary: $20 to $28 per hour based on qualifications.
Jude Children's Research Hospital, advancing treatment for children with catastrophic diseases is at the center of everything we do.
Technology powers our mission of finding cures and saving children.
From scientific breakthroughs to world-class clinical care, St.
Jude's Information Services/Client Services team brings the technical expertise and support needed to help accelerate progress and bring new hope to the families we serve.
Employees at every level depend on the dedication of our IT Service Desk and Support Technicians, and the results couldn't be more rewarding for our mission and for your career.
Better at Work.
Better at Life.
When you work at St.
Jude, you'll join a highly-collaborative work culture that will inspire you every day to be your best.
With opportunities for learning and growth, you can shape a career path that is right for you while also enjoying all the benefits and stability of working for a world-class institution.
This includes work-life balance with generous paid time-off and on-campus conveniences that make life a little easier.
Join us and you'll quickly see why St.
Jude is consistently ranked by our employees on Glassdoor as a Best Place to Work.
Have More in Memphis Get the best of big-city amenities mixed with all the charm of a small-town feel when you live in Memphis.
From our world-renowned music scene to our eclectic mix of food and people, Memphis is a place our employees are proud to call home.
Our region enjoys a cost of living more than 20% lower than the national average and our state places no personal income tax on wages.
Plus, Memphians spend five hours less per year in their daily commute compared to the national average.
Learn how you can Have More in Memphis.
Position OverviewThe Client Services - Research Support team is seeking multiple Technical Support Specialists.
These individuals are responsible for providing hardware and software support for local computing resources.
Support local networking resources and requirements.
Work with technology staff, clients, collaborators and vendors to identify and analyze needs, investigate solutions, implement and deploy required technologies.
Maintain technologies and observes procedures used for management and deployment of systems and software.
Work to complete projects as assigned by institutional, departmental or divisional requirements.
Function as an active participant in working with departments, departmental liaisons and the individual clients.
Maintain an awareness and understanding of technological advances, vendor product offerings and issues in line with campus requirements.
Maintain current knowledge of institutional, departmental and divisional policies and procedures and acts in all duties and responsibilities to comply with these and other required regulations, policies or procedures.
Minimum Education High School Diploma or GED required.
Bachelor's degree preferred.
Minimum Experience Minimum requirement:
Two (2) year experience providing support around IT systems (e.
g.
operating systems; setup and configuration of computers and printers in a networked environment; maintenance of hardware components and computer peripherals).
Experience with Windows OS and MacOS support.
Experience in a customer-facing technical support role.
Experience working with TCPIP and Microsoft Networking.
Experience supporting business teams around IT needs.
Prefer experience with Linux support.
Other CredentialsCertification in A+, Network, Windows, or Apple preferred.
Other InformationSt.
Jude is an Equal Opportunity EmployerNo Search Firms:
St.
Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities.
Please do not call or email.
All resumes submitted by search firms to any employee or other representative at St.
Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St.
Jude.
50658 Recommended Skills Apple Ios Customer Service Hardware Infrastructure Linux Support Maintenance Microsoft Networking Estimated Salary: $20 to $28 per hour based on qualifications.
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