Sr Customer Support Representative
Company Name:
FedEx Services
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you!
Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 300,000 talented employees who are tasked with making every FedEx experience outstanding.
FedEx has been recognized on many different lists both for business success and for being a great employer. Here are some of the recognitions FedEx has received from the past couple of years:
FORTUNE Magazine: No. 8 among World's Most Admired Companies and No. 1 in the delivery industry (2014)
Glassdoor, Employees' Choice Awards: Top 50 Best Places to Work (2014)
FORTUNE Magazine: 100 Best Companies to Work For (2013)
Computerworld: 100 Best Places to Work in IT (2013)
Corporate Responsibility Magazine 100 Best Corporate Citizens (2014)
When 300,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply Now' and tell us more about yourself.
FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.
To provide assistance to customers on delivery information and resolutions to service complaints; to communicate with customers experiencing service or delivery problems and to resolve the problems to the customer's satisfaction through researching, monitoring package movement through to delivery, and/or providing the necessary remedy to the customer's complaint.
Essential Duties & Responsibilities
Provide global tracking and tracing of inquiries and complaints on shipments providing shipper, recipient, or other party with regular status reports until complaint is resolved. Assumes ownership of problems to completion.
Initiates follow-up actions as needed, such as credits/refunds, claim research, expediting and other measures to minimize the impact of service failures to the customer.
Provides assistance to other company personnel by assuming ownership of exception situations on their behalf and taking necessary steps to resolve the situation.
Identifies and reports to management, via formal or informal processes, existing or potential package/system problems and inconsistencies such as service failures trends, improper operations procedures, security problems (thefts and losses) and/or any agent problems.
Works with brokers, forwarders and clearance units to coordinate the shipment/documentation movement for those shipments held by customs and resolves procedural problems.
Identifies potential delays/service failures, notifies customers and other operations and provides assistance/intervention to avoid, correct or minimize the adverse effects of the delay/failure.
This position will support the International Trace network. International Trace handles customer package trace calls for US import and export.
Shift
9:00AM-5:30PM Monday- Friday
The position requires attending a 6 week mandatory training session.
Ideal Knowledge/Skills and Experience include:
Strong customer service problem resolution experience
Experience working in an inbound/outbound call center (heavy customer contact)
Domicile Location
Memphis, TN
Relocation is not available
Domicile Location
Memphis, TN; relocation assistance is not available.
High school diploma/G.E.D.
Four (4) years' experience in a heavy customer contact environment
Must possess good pc skills and a thorough knowledge of windows based applications
Strong written and oral (telephone) communication skills
Willingness to work different shifts and weekends/holidays based on business needs
Ability to work variable shiftsEstimated Salary: $20 to $28 per hour based on qualifications.
FedEx Services
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you!
Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 300,000 talented employees who are tasked with making every FedEx experience outstanding.
FedEx has been recognized on many different lists both for business success and for being a great employer. Here are some of the recognitions FedEx has received from the past couple of years:
FORTUNE Magazine: No. 8 among World's Most Admired Companies and No. 1 in the delivery industry (2014)
Glassdoor, Employees' Choice Awards: Top 50 Best Places to Work (2014)
FORTUNE Magazine: 100 Best Companies to Work For (2013)
Computerworld: 100 Best Places to Work in IT (2013)
Corporate Responsibility Magazine 100 Best Corporate Citizens (2014)
When 300,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply Now' and tell us more about yourself.
FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.
To provide assistance to customers on delivery information and resolutions to service complaints; to communicate with customers experiencing service or delivery problems and to resolve the problems to the customer's satisfaction through researching, monitoring package movement through to delivery, and/or providing the necessary remedy to the customer's complaint.
Essential Duties & Responsibilities
Provide global tracking and tracing of inquiries and complaints on shipments providing shipper, recipient, or other party with regular status reports until complaint is resolved. Assumes ownership of problems to completion.
Initiates follow-up actions as needed, such as credits/refunds, claim research, expediting and other measures to minimize the impact of service failures to the customer.
Provides assistance to other company personnel by assuming ownership of exception situations on their behalf and taking necessary steps to resolve the situation.
Identifies and reports to management, via formal or informal processes, existing or potential package/system problems and inconsistencies such as service failures trends, improper operations procedures, security problems (thefts and losses) and/or any agent problems.
Works with brokers, forwarders and clearance units to coordinate the shipment/documentation movement for those shipments held by customs and resolves procedural problems.
Identifies potential delays/service failures, notifies customers and other operations and provides assistance/intervention to avoid, correct or minimize the adverse effects of the delay/failure.
This position will support the International Trace network. International Trace handles customer package trace calls for US import and export.
Shift
9:00AM-5:30PM Monday- Friday
The position requires attending a 6 week mandatory training session.
Ideal Knowledge/Skills and Experience include:
Strong customer service problem resolution experience
Experience working in an inbound/outbound call center (heavy customer contact)
Domicile Location
Memphis, TN
Relocation is not available
Domicile Location
Memphis, TN; relocation assistance is not available.
High school diploma/G.E.D.
Four (4) years' experience in a heavy customer contact environment
Must possess good pc skills and a thorough knowledge of windows based applications
Strong written and oral (telephone) communication skills
Willingness to work different shifts and weekends/holidays based on business needs
Ability to work variable shiftsEstimated Salary: $20 to $28 per hour based on qualifications.
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