IT Systems Administrator
Company Name:
MAXIMUS (MAIN RECORD)
Serves as local IT support and liaison with MAXIMUS corporate and State of TN IT departments to resolve site computer and/or network issues. Provides user end IT support, ensuring all equipment running efficiently, troubleshoots issues and ensures information security compliance at all times. Identifies IT needs and resources. Will document all IT issues and follow-up to ensure resolution, providing regular updates to Management team.
Provide accurate and creative solutions to internal user's technical issues to ensure user productivity
Research, respond, resolve, and follow up on incidents and questions in accordance to defined procedures
Perform basic hardware and software troubleshooting and basic network troubleshooting using standard network tools
Report and document IT issues, and escalate and resolve issues to Site Manager when necessary
Desktop Support tasks: perform technical support in a service desk setting to a wide variety of users with complex and non-routine hardware and software problems, which includes logging, connectivity, troubleshooting, testing, adjusting, resolving, or referring problems to the appropriate Information Technology resource
Serve as a managing editor for the project's Knowledgebase application, which functions as the project's primary source of information
Liaison with Property Management Company to ensure that the organization has the most suitable working environment for its employees and their activities
Perform other duties as assigned by leadership
A Bachelor's Degree from an accredited college or university or, equivalent experience required (four years applicable experience may substitute for degree)
At least two (2) years of successful experience in an IT Help Desk support role or IT systems administrator required
Advanced skill level in use of personal computers and related software applications such Microsoft Access, Microsoft Word, and Microsoft Excel
Demonstrated excellent written, verbal and interpersonal communication skills, including a track record of interacting with all levels of staff, management and/or government
Ability to successfully execute many complex tasks simultaneously
Demonstrated ability to work collaboratively, as well as independently
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of MAXIMUS are encouraged to apply.Estimated Salary: $20 to $28 per hour based on qualifications.
MAXIMUS (MAIN RECORD)
Serves as local IT support and liaison with MAXIMUS corporate and State of TN IT departments to resolve site computer and/or network issues. Provides user end IT support, ensuring all equipment running efficiently, troubleshoots issues and ensures information security compliance at all times. Identifies IT needs and resources. Will document all IT issues and follow-up to ensure resolution, providing regular updates to Management team.
Provide accurate and creative solutions to internal user's technical issues to ensure user productivity
Research, respond, resolve, and follow up on incidents and questions in accordance to defined procedures
Perform basic hardware and software troubleshooting and basic network troubleshooting using standard network tools
Report and document IT issues, and escalate and resolve issues to Site Manager when necessary
Desktop Support tasks: perform technical support in a service desk setting to a wide variety of users with complex and non-routine hardware and software problems, which includes logging, connectivity, troubleshooting, testing, adjusting, resolving, or referring problems to the appropriate Information Technology resource
Serve as a managing editor for the project's Knowledgebase application, which functions as the project's primary source of information
Liaison with Property Management Company to ensure that the organization has the most suitable working environment for its employees and their activities
Perform other duties as assigned by leadership
A Bachelor's Degree from an accredited college or university or, equivalent experience required (four years applicable experience may substitute for degree)
At least two (2) years of successful experience in an IT Help Desk support role or IT systems administrator required
Advanced skill level in use of personal computers and related software applications such Microsoft Access, Microsoft Word, and Microsoft Excel
Demonstrated excellent written, verbal and interpersonal communication skills, including a track record of interacting with all levels of staff, management and/or government
Ability to successfully execute many complex tasks simultaneously
Demonstrated ability to work collaboratively, as well as independently
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of MAXIMUS are encouraged to apply.Estimated Salary: $20 to $28 per hour based on qualifications.
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