Support Specialist III
Company Name:
Raymond James
Title: Support Specialist III
Location: TN-Memphis-Memphis
Other Locations:
Job
Summary:
Utilizes knowledge and skills gained through experience ortraining to provide advanced administrative support of a function within a unitor department through clerical skills. Communicatesinformation with internal and external customers and adapts procedures,processes, and techniques to accomplish the requirements of the position. Serves as a resource to others in theresolution of complex problems and issues.
Essential Duties and
Responsibilities:
Applies advanced skills and proceduresappropriate for the position within assigned functional area.
Performs duties and tasks that reflect substantialvariety and complexity. Assists othersin the resolution of complex problems and issues.
Schedules, reports, and tracks information fordepartment.
Collects data for preparation of various reports,budgets, and variance analyses.
Compiles data for reports and collates into asingle report.
Assists in preparing, reviewing, or auditingreports.
Assists with more complex research andinvestigation. May prepare analyses ofinformation.
May assist in orienting and training lower levelemployees.
May assign and check the work of lower levelemployees and/or be designated as lead worker.
Followstandard operating procedures and processes for managing work flow controlwithin Angus (Computerized Maintenance Management System (CMMS) used byParkway.
Ensureend user satisfaction for all facilities related requests.
Mustbe able to partner with building management to respond and resolve requests ina timely manner.
Coordinatesand plans critical maintenance, repairs, updates and upgrades with vendors and keybusiness leaders that restrict or negatively impact production levels.
Maintainscurrent equipment/ asset listings and tracks associated maintenance costs.
Actsas liaison, and coordinates/ tracks work performed by outside contractors (maintenance/repair/cleaning)and ensures vendors are providing quality service/repairs; invoices arereceived and paid properly.
Abilityto understand building systems and equipment functionality in order toeffectively communicate with vendors and management.
Mustbe able to properly prioritize work and respond to emergencies appropriately.
Mustbe able to effectively communicate information via email, phone, and verballyat all levels of the firm, providing specific information and detailed updates.
Crosstrain as support in processes and procedures for incoming and outgoing mail andexpress mail packages
Performs other duties and responsibilities asassigned.
Knowledge, Skills, and Abilities:
Knowledge of:
Basic office practices, procedures and methods.
Basic mathematical calculations.
Key internal and/or external contacts to requestassistance from or utilize expertise.
Skill in:
Organizational and time management skillssufficient to prioritize workload, handle multiple tasks, and meet deadlines.
Operating standard office equipment and usingrequired software applications to produce correspondence, electroniccommunication and maintain spreadsheets and databases.
Ability to:
Build solid, effective working relationshipswith others.
Coach others in the development of their skills.
Execute instructions and request clarificationwhen necessary.
Provide courteous, timely service whenaddressing customer questions and concerns.
Speak clearly and concisely.
Convey information clearly and effectivelythrough both formal and informal documents.
Constructively work under stress and pressurewhen faced with high workloads and deadlines.
Plan, organize, and coordinate work assignments.
Promote team cohesiveness, cooperation, andeffectiveness.
Work independently with minimal supervision.
Educational/Previous Experience Requirements:
High school diploma or equivalent with a minimumof five (5) years experience in customer service or an office environment.
or
An equivalent combination of education,experience and/or training.Facilities Management
Organization: Operations & AdministrationEstimated Salary: $20 to $28 per hour based on qualifications.
Raymond James
Title: Support Specialist III
Location: TN-Memphis-Memphis
Other Locations:
Job
Summary:
Utilizes knowledge and skills gained through experience ortraining to provide advanced administrative support of a function within a unitor department through clerical skills. Communicatesinformation with internal and external customers and adapts procedures,processes, and techniques to accomplish the requirements of the position. Serves as a resource to others in theresolution of complex problems and issues.
Essential Duties and
Responsibilities:
Applies advanced skills and proceduresappropriate for the position within assigned functional area.
Performs duties and tasks that reflect substantialvariety and complexity. Assists othersin the resolution of complex problems and issues.
Schedules, reports, and tracks information fordepartment.
Collects data for preparation of various reports,budgets, and variance analyses.
Compiles data for reports and collates into asingle report.
Assists in preparing, reviewing, or auditingreports.
Assists with more complex research andinvestigation. May prepare analyses ofinformation.
May assist in orienting and training lower levelemployees.
May assign and check the work of lower levelemployees and/or be designated as lead worker.
Followstandard operating procedures and processes for managing work flow controlwithin Angus (Computerized Maintenance Management System (CMMS) used byParkway.
Ensureend user satisfaction for all facilities related requests.
Mustbe able to partner with building management to respond and resolve requests ina timely manner.
Coordinatesand plans critical maintenance, repairs, updates and upgrades with vendors and keybusiness leaders that restrict or negatively impact production levels.
Maintainscurrent equipment/ asset listings and tracks associated maintenance costs.
Actsas liaison, and coordinates/ tracks work performed by outside contractors (maintenance/repair/cleaning)and ensures vendors are providing quality service/repairs; invoices arereceived and paid properly.
Abilityto understand building systems and equipment functionality in order toeffectively communicate with vendors and management.
Mustbe able to properly prioritize work and respond to emergencies appropriately.
Mustbe able to effectively communicate information via email, phone, and verballyat all levels of the firm, providing specific information and detailed updates.
Crosstrain as support in processes and procedures for incoming and outgoing mail andexpress mail packages
Performs other duties and responsibilities asassigned.
Knowledge, Skills, and Abilities:
Knowledge of:
Basic office practices, procedures and methods.
Basic mathematical calculations.
Key internal and/or external contacts to requestassistance from or utilize expertise.
Skill in:
Organizational and time management skillssufficient to prioritize workload, handle multiple tasks, and meet deadlines.
Operating standard office equipment and usingrequired software applications to produce correspondence, electroniccommunication and maintain spreadsheets and databases.
Ability to:
Build solid, effective working relationshipswith others.
Coach others in the development of their skills.
Execute instructions and request clarificationwhen necessary.
Provide courteous, timely service whenaddressing customer questions and concerns.
Speak clearly and concisely.
Convey information clearly and effectivelythrough both formal and informal documents.
Constructively work under stress and pressurewhen faced with high workloads and deadlines.
Plan, organize, and coordinate work assignments.
Promote team cohesiveness, cooperation, andeffectiveness.
Work independently with minimal supervision.
Educational/Previous Experience Requirements:
High school diploma or equivalent with a minimumof five (5) years experience in customer service or an office environment.
or
An equivalent combination of education,experience and/or training.Facilities Management
Organization: Operations & AdministrationEstimated Salary: $20 to $28 per hour based on qualifications.
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